In addition to McLaughlin and his company, the other plaintiffs in the lawsuit are Jennifer Fisher, who works at Net Help, and Mark Jacobs and James Jackoviak, who know McLaughlin and are also Southwestern Bell DSL subscribers.
This is not the first time SBC’s DSL service has been in the spotlight.
In June, a group of Internet service providers reached a settlement with SBC after accusing it of charging them with unreasonably high prices for DSL service, transferring people signed up for service with an ISP to Southwestern Bell and not processing service orders in a timely manner.
In late May, SBC accused Time Warner’s cable division of anticompetitive tactics in the battle for high-speed Internet business by offering employees in Houston cash or free Internet service for ordering and then canceling DSL service. The complaint was settled earlier this month.