Who Needs IT Experts? Workers Take Control

Ray Ozzie, who has taken over as chief software architect from Microsoft co-founder Bill Gates, told a conference of Internet developers in Las Vegas this week that the Web is at the center of everything Microsoft is doing.

"All applications, ours and yours, will incorporate the group-forming aspects of the Web," Ozzie said. "Linking, sharing, ranking, tagging on the Web will become as familiar to us as file, edit and view on the PC," he said.

The merger with Yahoo would provide Microsoft "creative people and interesting online properties," he said.

The Google approach is exemplified by Dave Girouard, the general manager of Google's Enterprise division, which sells Web services to businesses, schools and government agencies.

In a recent interview about a new Web site publishing tool for teams of business users, Girouard said Google's strategy was to get IT technicians out of the way whenever feasible.

"The idea of this product is that IT (technicians) don't have to do anything except enable the users to serve themselves," Girouard said.

The focus on individual users rather than on technical administrators is an idea handed down from its two 34-year-old co-founders, Sergey Brin and Larry Page, the executive said.

"Sergey and Larry... don't see the hard boundary between the consumer and business that most of us would see," Girouard says. "They just think the user is the user is the user and they want to make things better for users."

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