Pearson refused every offer. With neither satisfaction nor his prized gray pants, Pearson upped the ante considerably. He went to the lawbooks. Citing the District of Columbia's consumer protection laws, he said he was entitled to $1,500 per violation — each day that the "Satisfaction Guaranteed" and "Same Day Service" signs were up in the store. It had been more than 1,200 days.
He multiplied each violation by three because he sued Jin and Soo Chung and their son. With an additional $1 million for emotional damages and more for legal fees, that brought Pearson to $67 million, though he later amended his filings to ask for only $54 million.
Before the end of the trial, the Chungs told ABC News that they had spent thousands of dollars defending themselves against Pearson's lawsuit.
"It's not humorous, not funny and nobody would have thought that something like this would have happened," Soo Chung told ABC News through an interpreter. Her husband agreed.
"It's affecting us first of all financially, because of all the lawyers' fees," Jin Chung said. "For two years, we've been paying lawyer fees and we've gotten bad credit as well, and secondly, it's been difficult mentally and physically because of the level of stress."
Soo Chung later broke down in tears.
"I would have never thought it would have dragged on this long," she said. "I don't want to live here anymore. It's been so difficult. I just want to go home, go back to Korea."
"I've been in the dry-cleaning business for 14 years, but this has never ever happened before. If anything happened to our customers' clothing, we would always compensate them accordingly and fairly," Jin Chung said through a translator.
The ABC News Law & Justice Unit has calculated that for $67 million Pearson could buy 83,750 new pairs of pants at the $800 value he placed on the missing trousers in court documents.