STEPHANOPOULOS: The president also frustrated about the problems with the health care launch. The website was down again overnight for maintenance. Apparently it's back up right now. But given these challenges, and you had Jeffrey Zients even admit to those. He's now running the punch list for Obamacare. Given these challenges, are you still confident the website's problems are going to be fixed by the end of November?
PFEIFFER: Yes. Jeff Zients has said that to us. He said it to us as recently this week that based on the work they've done, that they believe they can get the website working smoothly for the vast majority of Americans by the end of this month. And if we do that, while we have lost some time obviously for the last three months -- last month here -- we're going to be able to get...
STEPHANOPOULOS: You'd have lost almost two months there?
PFEIFFER: Right. Here's -- the good news here is that, the history of programs like this, like in Massachusetts, is that most people sign up toward the end. And Massachusetts in the first month, 0.03 percent of the overall population who ended up signing up signed up in that first month. So there's time here. There's no question we have to get this done by the end of this month.
STEPHANOPOULOS: Yeah, the clock is ticking.
PFEIFFER: No question.
STEPHANOPOULOS: We saw that report, the internal notes showing only six people signed up on the first day. You've set out this goal that 7 million people will sign up by that first big deadline of March 31st. Are you still committed to that goal? Are you going to reach that goal?
PFEIFFER: Well, that's a goal that CBO said is what they thought would happen. Our goal is to get as many people done as possible. I can promise you that the first enrollment numbers, which were released later this month, are not going to be what we want them to be. There's no question about that. The website hasn't worked the way we want it to work. But we take responsibility for that, take responsibility for the errors, take responsibility for fixing it.
And if we get the website working as expected we do by the end of this month, then I think we're going to be in a good place.
STEPHANOPOULOS: I want to show something, you said just a couple of days before the launch of the website on CNN, talking about how the website was ready to go.
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PFEIFFER: Starting on October 1, people are going to be able to go to these marketplaces Online, compare plans. They'll have access to plans they've never had before. And when people see that, they're going to see this is going to be a consumer experience unmatched by anything in the public, but also in the private sector.
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STEPHANOPOULOS: Clearly didn't turn out that way. I mean, couple of big questions here, and people are still struggling with this, how is it possible -- and we have seen all these reports, the president was asking about this website every single day, how is it possible that he and you at top levels of the White House, did not know? And given that, why should we believe your confidence now?
PFEIFFER: Well, I'd say a couple of things, one, we did believe that was the question -- the president asked these questions -- those are the answers he was given. These results do not match up to his expectations or the American people's expectations. It is inexcusable. There is no question about that.