Did Ritz Honor 'Whites Only' Request?

"I was a general manager early in my career, and my position at the time, which I think is the most common policy, is that employees are no less important than guests," Hanson said.

While he wouldn't comment on the specific Ritz-Carlton case, Hanson said that if he ever got such a request, he would tell the guest: "Our employees are all well-trained and are prepared to and look forward to serving all guests. We really aren't able or willing to compromise our service by granting that request."

"If the guest chooses to stay elsewhere," Hanson added, "it is actually is positive because word gets around to the employees that they are truly valued."

With reports from ABC News' Desiree Adib

-- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159. -- This embed didnt make it to copy for story id = 10460159.
Page
  • 1
  • |
  • 2
  • |
  • 3
Join the Discussion
You are using an outdated version of Internet Explorer. Please click here to upgrade your browser in order to comment.
blog comments powered by Disqus
 
You Might Also Like...
See It, Share It
A Gilchrist county sheriffs car sits at the end of a trailer home where 7 members of a family were slain by their grandfather in Bell, FL, Thursday, Sept., 18, 2014. The grandfather, Don Spirit, pictured, also killed himself.
Phil Sandlin/AP Photo | Gilchrist County Sheriffs Office
PHOTO:
St. Andre Bessette Catholic Church in Ecorse Michigan
PHOTO: Phoenix police officers escort Arizona Cardinals running back Jonathan Dwyer, to the 4th Avenue Jail following his arrest, Sept. 17, 2014 in Phoenix.
The Arizona Republic, David Kadlubowski/AP Photo