"I was a general manager early in my career, and my position at the time, which I think is the most common policy, is that employees are no less important than guests," Hanson said.
While he wouldn't comment on the specific Ritz-Carlton case, Hanson said that if he ever got such a request, he would tell the guest: "Our employees are all well-trained and are prepared to and look forward to serving all guests. We really aren't able or willing to compromise our service by granting that request."
"If the guest chooses to stay elsewhere," Hanson added, "it is actually is positive because word gets around to the employees that they are truly valued."
With reports from ABC News' Desiree Adib