Work Bullies: Bad for the Victim and the Bottom Line

March 31, 2008— -- Chances are if you work with others, you'll be bullied at some point in your career.

In the U.S., where the practice is being studied, an estimated 37 percent of workers, or about 54 million people, have been bullied at the office, or repeatedly mistreated in a health-harming way, according to a 2007 Zogby International survey. The percentage balloons to 49 percent of workers, 71.5 million people, when witnesses are included.

The problem is, however, unless you're at the receiving end of severe abuse, you're unlikely to realize it.

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Experts say there's a general lack of awareness about the bullying and the types of behaviors the term encompasses. This often prevents people from realizing that a boss or co-worker is a bully. There's also an element of personal shame involved.

"They're sinking into a really bad state emotionally, finding it harder to go to work and it might even affect their job performance," says David Yamada, a professor at Suffolk University Law School and president of the New Workplace Institute, a nonprofit that promotes healthy, productive and socially responsible workplaces. "Oftentimes people don't put the pieces together until it's too late."

While hard to quantify, workplace bullying is clearly costly for employees as well as employers.

About 45 percent of individuals targeted by bullies at work suffer stress-related health problems, according to the Zogby survey. That could include cardiovascular problems, an impaired immune system, debilitating anxiety and even post-traumatic stress disorder, says Gary Namie, director of the Workplace Bullying Institute and president of Work Doctor, a consulting firm that specializes in correcting and preventing workplace bullying.

Companies pay in employee turnover, employee absenteeism and, to a small extent, workers' compensation claims. Bullies can tarnish an organization's reputation and ability to recruit, since word gets around when employees are miserable and leaving in droves.