Working Wounded Blog: The Jerk at Work

"To understand what customer service at Amazon was like you need first to understand the landscape it inhabited, both physically and spiritually. First, banish all standard notions of dot-com architecture -- no high-rise, no sexy racquetball courts or meeting rooms with Jacuzzis. This was Amazon, and that meant strict furniture Puritanism. A company that builds all of its desks out of doors has a high ethical of cheapness to uphold. The same was not true in every part of the company, but they'd never let the phone monkeys see that."

Working Wounded Mailbag:

"The worst thing a boss ever said? 'Terror is a great motivator.'"

Blog Ballot Results

Here are the results from a recent Working Wounded Blog/ online ballot:
Which movie title best describes how you dealt with the last big change at work?

       Dr. No, 9.2 percent
       Dr. Jekyll and Mr. Hyde, 28.2 percent
       How I Learned to Stop Worrying and Love the Bomb, 62.5 percent

Bob Rosner is a best-selling author, an internationally syndicated columnist, popular speaker and a recent addition to the community of bloggers. He welcomes your comments at

This work is the opinion of the columnist and in no way reflects the opinion of ABC News.

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