One week after the Costa Concordia cruise ship crashed off the coast of Italy, leaving at least 11 people dead and 21 missing, newlyweds Benji Smith and Emily Lau said they were still trying to get their lives back together as they figured out how to hold those determined responsible for the accident accountable.
"When we first got off the ship we had the adrenaline to keep us pumping and moving," Smith said. "It's hard for us to imagine even working. This is all we can focus on."
The couple believes the cruise company, Costa Concordia, and not just the ship's captain, should be held responsible for the 11 deaths, and the emotional and physical injuries of the survivors. But Smith and Lau also voiced anger at Italian authorities and the U.S. Embassy for what they believed was their unresponsiveness after the escape on the island of Giglio.
More than 120 U.S. citizens were reportedly on the cruise ship, including a missing couple from Minnesota, Jerry and Barbara Heil.
"The U.S. Embassy told us they cannot possibly send anyone to us," Lau said when she and her husband were interviewed on "Good Morning America" Monday. "The [Italian] police said Costa is owned by Carnival, so it is an American problem and they can't do anything about it."
Since returning to their Cambridge, Mass., home this week, Smith and Lau said they had been busy with doctors' appointments, and obtaining new driver's licenses, documentation, and replacement car keys.
Smith, a computer scientist, and Lau, a musician, survived the crash by climbing down a rope on the side of the sinking ship. They said they still struggled with their physical and emotional well-being. Lau said she lost access to the entire upper range of her voice, which is problematic for a singer.
"For somebody like Emily, who sings for a living, her body is her instrument," Smith, who has made inquiries with various attorneys, said. "To put her body through this kind of stress and anxiety and turmoil is devastating to her career."
The couple had been married 14 days before the accident, which the CEO of the cruise company attributed to "human error" by Capt. Francesco Schettino. Authorities are investigating Schettino for suspected manslaughter and abandoning his ship, among other possible charges.
Under house arrest, Schettino told a judge he had tripped into a lifeboat and did not abandon his ship. Domnica Cemortan, a potential witness, said on Moltovan TV that Schettino was a hero and "the captain saved 3,000 to 4,000 people."
According to the Italian navigation code, a captain who abandons a ship in danger can face up to 12 years in prison.
Costa Crociere S.p.A., doing business as Costa Cruises, owned the cruise ship that carried about 4,200 people. Its parent is British-American company Carnival Corp., the largest company in the cruise industry, with more than 100 ships in service and 11 international brands.
Carnival Corp. did not respond to ABC News' requests for comment but Carnival's CEO said in a statement: "This tragedy has called into question our company's safety and emergency response policies and procedures."
Morningstar, an independent investement research firm, has estimated the company will face an $85 million to $95 million loss in revenue while the ship is out of service. The capsizing cruise ship could cost its owners $130 million if the ship can be salvaged. If the $650 million luxury liner is too badly damaged, Costa and Carnival will have to absorb that cost too.
Survivors Arthur Beach, a civil defense lawyer, and his wife, Alex Beach, of Albuquerque, N.M., said they would not pursue any legal action but seek compensation for their lost items.
"We were not injured, and we were home safely," Alex Beach admitted, although she said was interested in whether there would be a legal response.
"[Arthur] is used to defending those who are charged with misconduct, including companies that have had lawsuits against them, Alex Beach said. "His mindset is that too many people jump on the bandwagon that they may not be entitled to."
Oscar Rosales and his family of El Paso, Texas, said they had not yet had the chance to consider whether they would participate in a legal response. Rosales, his wife, daughter and family friend, who all chose to stay in Rome for a few days after the accident, are returning to the U.S. Friday.
"For starters, I don't think they've done enough for the passengers, and so we'll just have to see what they're going to do next," Rosales said, who said the directions to hotels and flights home were "poorly mismanaged."
"The goal is to get everyone home as soon as possible and deal with other things later," he said. "We just hope and pray for the families who have lost loved ones."
John H. "Jack" Hickey, a maritime trial attorney in Miami, said passengers seeking to bring claims against the Costa Concordia cruise company would have to do so in Genoa, Italy, where Costa is based, according to Carnival's ticket contract. Hickey represented passengers who suffered severe injuries in July 2006, after the Crown Princess cruise ship tilted nearly 24 degrees.
The ticket contract is about eight pages of legal terminology, which states "the Passenger assumes responsibility for his or her own safety and the Carrier cannot guarantee the Passenger's safety while on or off the Vessel," Forbes reported. If the cruise line had touched a U.S. port, passengers would be able to sue in Fort Lauderdale, Fla., Hickey said.
Hickey said he is considering whether to become involved in legal action. Four or five survivors of the recent crash have contacted his law office, and he has begun working with a lawyer in Italy. Hickey said those with physical and emotional injuries could potentially receive compensation in the Italian legal system, and all death claims should be pursued.
A class action has been initiated by an Italian consumer defense group, Codacons. About 70 passengers have reportedly joined the suit.
Carlo Rienzi, Codacons head, told the Agence France-Presse he hoped to get each passenger at least $12,774 in compensation for material and emotional damage.
Benji Smith and Emily Lau have said they are working on how to pursue legal action and which legal opinions to trust. The couple said they were reluctant to trust the cruise company even with the reimbursement of their lost luggage.
"We've just been failed, neglected and abandoned over and over again," Smith said.
John Mica, R-Fla., announced on Wednesday the Transportation and Infrastructure committee would conduct a hearing to review cruise ship safety in light of the accident.
"With cruising no longer simply a vacation for the rich and famous, and millions of American passengers and growing on these megaships, this is a wake-up call to look at safety and make certain we learn from this tragedy," Mica, the committee chairman, told ABC News.
Mica asked Rep. Frank LoBiondo, R-N.J., chairman of the Coast Guard and Maritime Transportation Subcommittee, to help lead the review and preliminary investigations in preparation for a hearing that's planned for February.
Smith and Lau said they would be interested in speaking with U.S. lawmakers about their experience.
"The better way is through the court system," Smith said. "We don't know how we will participate yet, but we plan to participate."
ABC News' Enjoli Francis and Alyssa Newcomb contributed to this report.
Watch "Cruise Ship Confidential," a "20/20" special airing Friday at 10 p.m. ET.