Ask an Expert: Got game? Hone your negotiation skills

Call the computer company and get mad, really mad! Threaten to sue! Do not back down. They will not only try and calm you down, but more importantly, they will work to placate you. Later, you can apologize. But know this, too: They will not want to deal with you like that again and will be a bit afraid of ticking you off again. You just may get what you want because they will want to avoid another confrontation.

Today's tip:Applications are being accepted through April 6th for the Dell Small Business Excellence Award which rewards innovative uses of technology. It's a chance to win $50K and a day with Michael Dell. See details here.

Ask an Expert appears Mondays. You can e-mail Steve Strauss at: you can click here to see previous columns. Steven D. Strauss is a lawyer, author and speaker who specializes in small business and entrepreneurship. His latest book is The Small Business Bible. You can sign up for his free newsletter, "Small Business Success Secrets!" at his website —

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