Customers Sue Over Walgreens Insults

Elizabeth Noah couldn't believe what was attached to the anti-anxiety prescription she picked up last month at Walgreens in Palm Beach Gardens, Fla.: internal computer notes from the pharmacy about her!

"It says, 'She seems shady,'" Noah said. "I just couldn't believe it. I started crying."

Florida attorney Cathy Lively is suing Walgreens on behalf of Noah and two other women who say the same thing happened to them. They say people at the drugstore chain made disparaging comments about them in computer profiles and then stapled partial printouts to their prescription bags.

"The three women in these cases were all treated for mental health issues," Lively said.

The form attached to one of the women's prescriptions reads "CRAZY!!" and "She's really a psycho."

Another one of Lively's clients picked up a prescription that referred to her as a b--tch.

These nasty notes came from the pharmacy's internal database, which is shared by more than 5,000 Walgreens nationwide.

"I don't want to be labeled as shady in a nationwide database," Noah said.

Lively doesn't know why the derogatory notes were attached. She said that although it was too early to ask for specific amounts of money damages, eventually Walgreens would pay.

"All three of the clients have suffered humiliation, absolute betrayal of their trust," Lively said.

"Personal or uncomplimentary comments about patients are totally inappropriate," Walgreens told ABC News in a statement. "This should never have occurred. We take patient concerns very seriously … and have launched an investigation."

"It is more than inappropriate," Lively said. "It is an egregious act."

Join the Discussion
You are using an outdated version of Internet Explorer. Please click here to upgrade your browser in order to comment.
blog comments powered by Disqus
 
You Might Also Like...
See It, Share It
PHOTO: Salvager Eric Schmitt was combing through the wreckage of a convoy of Spanish ships that sank off the coast of Florida in 1715 when he discovered a missing piece from a gold Pyx.
Courtesy 1715 Fleet - Queens Jewels, LLC
Lisa Kudrow
Seth Poppel/Yearbook Library | Getty Images
PHOTO: In this April 26, 2013 photo, a large home intended for the family of Warren Jeffs is seen in Hildale, Utah.
Trent Nelson/The Salt Lake Tribune/AP
PHOTO: Zac Efron seen at BBC Radio One, April 24, 2014, in London.
Neil P. Mockford/GC Images/Getty Images