American tourists remain stranded in Caribbean after Irma

A ferry chartered by Marriott to evacuate people from St. Thomas reportedly left dozens of Americans in the dark as private companies and the U.S. Coast Guard work to airlift tourists out of islands struck by Irma.
2:33 | 09/13/17

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Transcript for American tourists remain stranded in Caribbean after Irma
We cannot forget that hurricane Irma also left so much devastation in the caribbean. Residents there are desperate for food, water and shelter this morning. Many tourists have been evacuated. However, some say they thought they'd be able to leave on a cruise ship, but then they were left stranded. ABC's David Wright has that side of the story. Good morning, David. Reporter: Good morning, robin. This is the flight line for U.S. Military planes headed out to help some of the hardest hit islands. They've been doing a lot of evacuations but the military aren't the only ones that are evacuating people. Private companies are getting involved too. And one effort coordinated by the Marriott hotel chain is facing some criticism. This is what hurricane Irma left behind in much of the caribbean. The streets increasingly chaotic and dangerous. Food and water supplies becoming scarce. And American tourists stranded in a tropical paradise lost. We don't have food or water or places to go. We are stranded here. Reporter: This video shows dozens of U.S. Tourists marooned in the dark in St. Thomas with all of their luggage after being turned away from the ship they hoped would take them to San Juan to safety. We have nowhere to go. No resources. Was there room on the boat? Absolutely. We had a group probably 35 people that there was plenty of room for that were not allowed access to the boat. Reporter: The tourists were told the boat would take the first 600 people, first come first serve. But after lugging their bags for miles from their hotels, they found out the 30,000-ton ferry was actually chartered by Marriott. So possibly we have Marriott not letting us onto this boat. Reporter: Anyone not a Marriott guest, out of luck. They shut the lights off here in order to get us to go. Reporter: Marriott blames local officials insisting the Marriott team on the ground was told they had no authorization to board additional passengers who were not on the manifest even though the company says we very much wanted to assist these other travelers to Puerto Rico. Now, thankfully the people that were stranded in St. Thomas are now back safe and sound here in Puerto Rico or even headed back to the U.S. Rescued in some cases by the coast guard, if not by Marriott, meanwhile, the U.S. Military continues to head out every day searching for stranded Americans on some of those hardest hit islands. Thank goodness for the military. A lot of chaos there.

This transcript has been automatically generated and may not be 100% accurate.

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