Elliot Rodger's Parents 'Crying in Pain for the Victims'

A family friend described Elliot Roger's Santa Barbara attacks as "hell on earth."
4:07 | 05/29/14

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Transcript for Elliot Rodger's Parents 'Crying in Pain for the Victims'
Now, to the deadly rampage in Santa Barbara and new insight into the killer. The parents of Elliot Rodger, giving their side of the story through a family friend. And, Amy, you spoke to this person. So many people are asking what could have led this young man to take the lives of 6 innocent people and injure 13 others. I talk to Simon astaire, who knnewknew Elliot Rodger, since he was a little boy. When I saw them yesterday, they have diminished in size. They're crippled with pain. You said they are mourning the innocent lives that were taken, more than their own son's life. It's true. Every part of it. Talking about that. Not about their son. Reporter: Horror, not just gripping the U.C. Santa Barbara campus overnight, but also gripping Elliot Rodger's mother. She read the first four lines. And it -- she knew something was wrong. She automatically went to youtube. She watched 30 seconds of the video. And immediately rang Elliot's father. And she said, you have to look at this youtube video, retribution. It all has to come to this. And he said, we have to get there. We have to get to Santa Barbara. As they're driving up there, they know intrinsically, something's wrong with Elliot. And they heard on the radio, that a black BMW was involved. Reporter: Rodger's parents, offering a written statement, instead. We are crying in pain for the victims and their families. It breaks our heart on a level that we didn't think possible. The feeling of knowing that it was our son's actions that caused the tragedy can only be described as hell on Earth. Was Elliot close with his parents? You know, he was a very removed, remote child. Now, I remember on one particular occasion, I went to a party of theirs. I walked out. And he was there on the street, all alone. I thought he was the loneliest person I've ever seen in my life. He was an odd child. He hesitated. He shook when you met him. Do you know if Elliot was on any medication? I understand he was on xanax in the last six months. And I think doctors have offered to put him on medication before. Like a year ago. And I don't know the legal side, you see. But I know he refused to take it. On a day-to-day basis, would you say Elliot's parents were concerned about him? Yes. Every day. Every day. I think their fears fundamentally, deep down, was that he was going to take his own life. Elliot's mother had reached out before. Policed showed up to his apartment. And now, there's an investigation whether or not the correct actions were taken. There's no blame to the police, whatsoever, because Elliot fooled everyone for a very, very long time. He fooled me. He fooled his family. He fooled everyone who saw him. He was a tragic figure. And now, when I talk about him, I talk about him knowing what he did. He is, in many ways, a monster. And Simon told us that Elliot's father said he spoke to his son on Thursday. That was the day before the shooting. And Elliot had told his father he would be joining his family for lunch on Saturday, the day after the shooting. And oddly, the father said that his son seemed happier than usual. Really? And he had no indication that anything was wrong. An incredibly tragic story. Such a chilling portrait. It is because no one knew. He really kept it hidden. He did not display any anger ever in his life. We're going to move to the growing scandal at the V.A.

This transcript has been automatically generated and may not be 100% accurate.

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