We're going to turn to homemade video, raising questions about airport security rules and common sense. It happened in st. Louis, with a family heading to disney world. Their 3-year-old daughter is... See More
We're going to turn to homemade video, raising questions about airport security rules and common sense. It happened in st. Louis, with a family heading to disney world. Their 3-year-old daughter is confined to a wheelchair. You may not believe what happened to her at the check when they got there. Gio benitez has the story. Reporter: Right now, the question. Was tsa protecting our skies? Or did agents go way too far? It's the kind of story that has people shaking their heads. And this is why. Listen, as little lucy says something it's hard to imagine any 3-year-old thinks. I don't want to go to disney world. Reporter: What made the toddler so distraught, her parents say, was this. It's illegal to do that. Reporter: A run-in with tsa screeners at missouri's st. Louis airport, as the family was heading to orlando on VACATION FEBRUARY 8th. To me, it was pretty offensive because I was really tuned in when she said that, immediately, I'm like, hold on. Something doesn't seem right. So, I did tell her that I was going to wait. I was going to grab my phone. Reporter: Annie schulte says it started when tsa agents asked to pat down lucy, who is disabled and to screen her wheelchair. Schulte wanted to tape it. But an agent didn't like it. I'm not going to let anyone touch my daughterithout being able to record it. My daughter was singled out because she was in a wheelchair. Reporter: But the final straw was at this moment, when agents refused to return her stuffed animal. You can get lamby in a minute, okay, baby? Reporter: Overni the tsa apologized, telling abc news, it, quote, regrets inaccurate guidance was provided to this family during screening. The family says it accepts the apology. But wants screeners to receive more training prevent this from ruining another vacation. And the story does have a happy ending. Take a look at this. They did make it to disney world. And lucy got to meet mickey mouse. But still, they beltsa agents need to learn more about how to treat children. Well, they did get an apology at least. Gio, thanks very much. Let's get to sam and the
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