Checkup: 5 Tips to Get the Best Hospital Care

Sept. 15, 2008— -- I was a nurse before becoming a doctor. When I started out as a nurse more than 30 years ago, the hospital was a place for people to rest and recover from illness. The average hospital stay was more than one week and nurses were plentiful.

While hospitals still provide extraordinary technology and care, people today are admitted to the hospital only when absolutely necessary and for as short a time as possible. And although the nursing staff is better trained than ever to handle just about anything, the day-to-day "nursing" care, such as taking vital signs and helping with bathing and eating, often falls to nursing assistants.

Chances are either you or someone you know will end up in the hospital at some point, so knowing in advance how to prepare and what to do are critical. Thousands of medical mishaps occur during a hospital stay that can be avoided. By following five important steps, you can be assured you are doing what you can to give your loved one the best care possible.

1. Come armed with as much medical information as possible. Bring all your medical records, list of medication doses and directions, allergies and living will. Let me stress the importance of keeping your own medical file, including copies of laboratory tests, X-ray reports and doctor consultations. Don't count on the doctors having ready access to your past medical history.

2. Have a "health buddy." If you are admitted for an extended hospital stay, have a friend or relative stay with you 24 hours a day -- a "health buddy." My sister, my mother and I took turns being with my dad while he recovered from heart bypass surgery. You don't need to have special knowledge. Nobody cares as much as you do about your own family and friends. Your buddy can ask questions, take notes, and clarify what is being done and why. As the patient, you may think of this as a burden to your family or friends. Trust me, in time of need, your family and friends will only be too glad to help out.

3. Identify the doctor in charge. On a typical day, you may see your family doctor, many specialists, your surgeon or anesthesiologist -- and an ever-changing cast of staff. Conflicting information is not uncommon. You need a point person to explain what is happening and answer questions; usually that person is the doctor in charge of your case, the attending physician. Ask your nurse who the doctor is and get his or her phone number. Learn when that person makes hospital rounds and plan to be there to ask your questions. This often means getting to the hospital at an early hour, but it is worth it.