Responding to a lawsuit filed by Oracle Corp. earlier this year, SAP AG admitted on Tuesday that its TomorrowNow division in the U.S. made some "inappropriate downloads" from an Oracle Web site but said SAP never had access to the material.
In an about face from his previous position, SAP CEO Henning Kagermann also said Tuesday that his company is open to a possible settlement with Oracle, which has charged SAP with "corporate theft on a grand scale."
TomorrowNow was authorized to download materials from Oracle's Web site on behalf of customers, SAP said, but acknowledged that there were some inappropriate downloads of software patches and support documents. SAP announced new oversights at TomorrowNow, including the appointment of a new executive chairman, to avoid such problems in the future.
"Even a single inappropriate download is unacceptable from my perspective," Kagermann said in a statement. "We regret very much that this occurred."
The U.S. Department of Justice has asked for documents related to the case from SAP and TomorrowNow, SAP said, and the companies will cooperate with the request.
Oracle filed a surprise lawsuit against SAP on March 22It alleged that TomorrowNow staff hacked into a support Web site for users of Oracle's PeopleSoft and JD Edwards applications and downloaded vast amounts of content, which SAP then used to offer Oracle customers cut-rate support services.
SAP had until midnight Pacific Time on Monday night to file its response in the U.S. District Court, Northern District of California, which is hearing the case, and filed the documents shortly before the deadline.
SAP will consider all options in the Oracle case including a possible settlement, Kagermann said in a conference call Tuesday. That marks an abrupt turnaround from April, when Kagermann said during the company's quarterly earnings call: "We have no intention to settle; why should we?"
The legal proceedings will likely have no impact on SAP's business in the U.S., Kagermann said Tuesday, vowing to continue its Safe Passage campaign to win customers from Oracle.
The company launched a Web site where it will publish information related to the case, including court filings and a time line of events.
SAP also appointed a new executive chairman to manage TomorrowNow's operations and oversee compliance programs. Mark White, chief operating officer of SAP America, will take on the role. TomorrowNow workers will also get additional training to ensure they understand company's policies. TomorrowNow CEO Andrew Nelson will report to White.
TomorrowNow and other third-party support providers rely on their customers to provide passwords to access support materials from Oracle in order to make fixes, SAP said, suggesting it is a normal practice. But it reiterated that some inappropriate downloads did occur, without providing more information.
TomorrowNow provides maintenance and support to customers using Oracle's PeopleSoft and Siebel applications. SAP acquired TomorrowNow in 2005, around the same time Oracle closed its acquisition of PeopleSoft, which had previously bought JD Edwards.