Anne Whiteman has had some particularly bad days on the job helping to man Dallas/Fort Worth International Airport's air traffic control system.
Whiteman said she has seen air traffic controllers playing a game of chicken with airplanes. She even recalled one day when the system had a dozen or so operational errors in an hour's time frame -- so many that pilots calling to complain were being put on hold.
She said two colleagues once played a trick on her by putting two planes on a collision course. Distracted by the ruse, one of the men forgot to monitor his aircraft and the plane flew past the airport.
"I thought two aircraft were going to collide, and I didn't have anyone in my corner, and I was scared," Whiteman recalled Thursday. "I was scared not just for me but for everyone else."
Something happened every shift, she said, "where somebody would do something outside the boundaries of normalcy."
Today, years after Whiteman first complained that Federal Aviation Administration managers were covering up controller mistakes, the FAA accepted blame and announced it is seriously stepping up its efforts to clean up the system. The announcement comes the same day that a report investigating Whiteman's allegations in Dallas makes its way to the Office of Special Counsel, an office that enforces laws protecting government whistle-blowers.
The inspector general's report finds that errors in Dallas were intentionally misclassified by managers. It happened 62 times between November 2005 and July 2007. When controllers would make "operational errors," managers would record them as "pilot errors" instead. Operational errors are a key way for the FAA to gauge safety, and if they are hidden or downplayed, the agency gets an inaccurate picture of what's really going on to direct traffic in the skies.
The Office of Special Counsel will have the whistle-blower look at the inspector general's report and comment on it before making the report public.
In response, the FAA said Thursday it's creating a system to make sure incident reporting is done by an independent assessment rather than by facility managers. The agency also said it would quicken its effort to put in place new technology to better monitor what's actually going on, will conduct more audits and will train within six months air traffic facility managers about documenting errors.
This is the inspector general's second report on the issue, and the second time the FAA has vowed to clean up its act.
"We failed as an organization in enacting these commitments to the IG," said Hank Krakowski, chief operating officer of the FAA's air traffic organization.
"We're not going to stand for this," said acting FAA administrator Robert Sturgell. "It's an issue of integrity to me."
Whiteman said she'll believe it when she sees it, and that the report's findings will likely come as no surprise to her.
"For me, that's not really any big revelation," said Whiteman, who now works as an air traffic control supervisor in the tower at Dallas/Fort Worth rather than in the facility that handles the planes on approach. "Unless you hold all these people accountable, these things will never change."