"We advise them not to eat a heavy meal before bed. No BlackBerry or computer in the bedroom," she said. "We encourage guests to keep the bedroom for sleeping."
Orlanska's secret weapon? A peanut butter and jelly sandwich made with banana bread which, she claims, spurs the production of sleep-inducing melatonin. The role is clearly a rewarding one for Orlanksa, although it was not one she sought out, having originally interviewed for a regular concierge job.
"I like my job very much," she said, adding that she enjoys helping people sleep. "You feel useful."
Coin Washer: The Westin St. Francis in San Francisco has employed a coin washer since the mid-1930s, when women always wore white gloves and hats to come downtown. The story goes that a hotel general manager noticed that the ladies attending the weekly fashion shows in the Mural Room were soiling their white gloves on the change they were using to pay for lunch.
So to keep gloves clean, the hotel started washing all its coins. For the last 10 years, Rob Holson, who today also runs the hotel's business center, has been washing the coins.
"It's a side job, basically," he said.
Each week he washes about $700 to $800 in coins in an old manually operated machine once used to polish the hotel's silverware.
Fireplace Butler: At the Taj Boston, guests can call this butler to ensure that their wood-burning fireplace is properly ablaze. The butler will help the guests choose the type of wood they prefer from the hotel's "firewood menu." For instance, pick cherry wood to scent the room, or birch for a quick-burning fire.
Pigeon Chaser: The Oberoi Rajvilas in Jaipur, India, has a designated pigeon chaser armed with a flag on a long pole to ensure guests and the temples don't get, well, covered in pigeon droppings.
YouTube Concierge: The San Juan Marriott Resort & Stellaris Casinoin Puerto Rico helps guests share their vacation experience with those back home via free online video postcards. The YouTube concierge spends time each day around the resort offering guests the chance to record a quick 30-second video which can be sent to friends, family or co-workers back home.
Peacock Manager: Kirkland Johnson has been the head groundskeeper at Royal Plantation Ocho Rios in Jamaica since the resort reopened in 2001, and is also responsible for managing the on-site peacock population. Kirkland is responsible for feeding all 18 peacocks once a day (they get high-protein organic birdseed) in addition to nest upkeep and monitoring peacock eggs and chicks (who are often targeted by the local mongoose population. )
Water Sommelier: In Germany, the restaurant at the Regent Berlin has two Michelin stars and one water sommelier. Arno Steguweit offers guests a water list. He pairs menu items and meals with certain mineral waters, based on guests' "palates." His decision to pursue water sommelier service actually stemmed from attending whisky tastings, where he noticed that minerals in certain waters would actually fortify the spirit's flavors.
Beekeeper: David Garcelon, executive chef at the Fairmont Royal York in Toronto, is also the hotel's beekeeper. Three rooftop hives are a natural extension of the decade-old rooftop herb garden. And the bees deliver irresistible honey for guests.