But my favorite 'human touch' story has to do with the dumpster diving I mentioned earlier.
As reported by a North Dakota TV station, Brian Holzer died in a freak accident a couple of years ago while putting up Christmas lights. Ever since, his 7-year-old son Cole has clung to the shirt his dad was wearing, a now well-worn but much loved reminder of the man he misses so much. Cole takes it everywhere, including a recent family trip to San Diego on Delta.
Somehow, the shirt got lost. The boy was inconsolable. A family friend called Delta asking, could they help? They could. Delta spokesman Michael Thomas told me they had pilots looking, they put out word on Facebook, gate agents dug through trash, ground crews went diving in dumpsters - and that's where the shirt was found. The priceless artifact was returned to its owner. "A touching, heartwarming story that really speaks volumes about our employees," said Thomas.
Technology can do a lot - but it'll never be a substitute for a little humanity. The opinions expressed by Rick Seaney are his alone and not those of ABC News.