"We came from New York," the woman answered.
"Well, you're in New Hampshire," Gagne told them. "That's a long way from Baltimore, Maryland."
"But they said to take Route 95," the other man said.
"Yes, that's right ? 95 south. You came up 95 north," Gagne said.
The three people eyed each other in disbelief. Then the woman turned to Gagne and said: "Are there any hotels around here?"
Other travelers are just confused about how the world works.
Visitors heading to Cumberland Falls in Kentucky -- known as the Niagara of the South -- have been known to ask: "What time do you turn the falls off?" Other travelers to the state often ask if they can get samples of gold if they tour Fort Knox (the Army doesn't even allow tours of the gold repository, let alone samples).
Kentucky's welcome center also has a sign out front announcing it as the "Port of Entry." Confused travelers often ask: "Where are the boats."
In South Dakota, people have been known to ask, "Where do they put Mount Rushmore in the winter?"
Sometimes, people take advantage of the help staff's hospitality.
A man came into a center in South Dakota and said he wanted to buy his wife a diamond, since she had just got him a new truck. The travel counselors at the center gave him a list of different names and addresses of jewelry stores, and he went on his way. It turns out he took that information and robbed those jewelry stores. The staff ended up having to give statements and almost had to testify in court.
People have also been known to vent their frustration to the tourism officials.
A woman called the folks in Wyoming to complain about getting a speeding ticket. The visitor center staff asked: How fast were you going? The woman replied: 92 miles per hour, but I don't think that's why I got the ticket. I think I got it for mouthing off.
But just to prove that being nice pays off, in Minnesota a traveler from New York once came to witness the state's annual owl invasion. On the way up from Minneapolis, where he had rented a car, he was stopped for speeding and was issued a citation. The police officer asked why he was here, and when the New Yorker explained, the police officer gave him a tour of some owls in that area. So despite receiving a ticket, the fellow was happy for the service above and beyond the call of duty.