Statement in response to Nightline addressing Brookfield, Wis., and Commack, New York, incidents
While even one incident is too many, over 99.99 percent of approximately 65,000,000 annual guest visits at Chuck E. Cheese's go without incident. We have always taken altercations in our stores very seriously and have spent more than $15 million to date on efforts to stop incidents like these from happening. We are currently evaluating our most aggressive approach yet. We are implementing an updated guest code of conduct as well as rigorous market tests for additional security measures. Until recently, the Brookfield, Wis., location was incident-free in 2010, 2011, 2012 and half of 2013. What is more, there have only been two incidents at the Commack, New York, location in the last 10 years. At both locations, we have reduced showroom seating and party parameters in response to the recent incidents. As with all Chuck E. Cheese's locations, Brookfield and Commack are equipped with a state-of-the-art security camera system in hopes of deterring future incidents. We also conduct annual conflict resolution training with employees. Maintaining a wholesome, safe experience that sets a standard across our more than 560 locations is of utmost importance to Chuck E. Cheese's, and we will never stop working to improve how we operate our business.