Woman Berates Michaels Employee in Viral Video

A customer's tirade in a Chicago-area store was captured on cellphone video and quickly went viral, sparking an investigation by the store.
1:23 | 11/29/16

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Transcript for Woman Berates Michaels Employee in Viral Video
Well like you. Her tirade is laced with profanity in Seoul and homophobia. This woman addresses employees and customers at the Michael's store. In times yelling for nearly twenty minutes. He might pass without much attention accepted Jesse Grady videotaped most of it on her iPhone this situation that controlling. In the pool of people need to think there. She posted the video on YouTube. And it's already been seen by well over 150000. People just a couple of days the argument began between the woman at a store clerk. Eventually she directed her ire at the store manager the woman claims she was being discriminated against because she's white. I saw it was disgusting. Someone to take her out there Sheila has seen the people there as human. A spokesperson for Michael's side says the company is still investigating the incident but in a statement adds. We regret that our customers and team members were affected by this unfortunate incidence and are grateful for the leadership of our store team. In working to resolve it without further escalation. I spoke by phone with a woman seen in the video tonight. She says she still believes that she was the victim of discrimination and this whole incident has been blown out of proportion. Lake view neighborhood jock RCA's seven Eyewitness News.

This transcript has been automatically generated and may not be 100% accurate.

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