ABC News Poll: Banks Need to Make Amends

Public anger at the nation's banks and other financial institutions has eased from its peak – but large majorities of Americans nonetheless say the financial industry should make good for its role in the economic downturn.

Seventy-seven percent in this poll for "ABC World News with Diane Sawyer" say these institutions have not done enough to make amends for their part in the economy's meltdown. Sixty-nine percent also say the banks owe it to the country to try to help Americans who are still struggling economically; just a quarter say that's not the financial industry's responsibility.

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To download a PDF file with full poll results, click here.

What might they do? Try cutting interest rates for people with good credit records and simplifying paperwork associated with credit cards and loans, suggestions supported by 84 and 83 percent of Americans respectively, even if that cuts the banks' profits. Many fewer, but still 64 percent, also support a halt on home foreclosures until the economy improves. (Halting foreclosures is particularly popular with lower-income and self-described working-class adults, less so with their better-off counterparts and among Republicans.)

These views in part reflect blame on the banks and related institutions for their role in the economy's troubles. Nearly six in 10 assign them a great deal or good amount of blame for the recession, and these people are much more likely than others to say the banks have not done enough to make amends and indeed have a responsibility to assist still-struggling Americans.

Banks Unpopular, but Customers Still Trust Them

Blame on the banks also informs their weak popularity – just 40 percent of Americans see them favorably overall, vs. 49 percent unfavorably, again with far more critical ratings among those who blame them for the recession. (In this group, 63 percent see them unfavorably.)

Despite these criticisms, banks and other financial institutions still have a significant reservoir of public support. Fifty-six percent say they can be trusted to treat their customers fairly, as many say they can be trusted to conduct their business responsibly. It's a key metric, because people who trust the banks are vastly less apt to assign them substantial blame for the recession or to be angry with them for the economy's condition. Still, even those who trust the banks say by a wide margin that they haven't done enough to make amends.

ABC News Poll: the Banks

Banks, moreover, hold their own in views of their fundamental fairness of the bailout that restored them to profitability. Forty-seven percent say it's unfair that banks and other financial institutions benefited from government loans and are now profitable again while many Americans are still struggling. But as many, 48 percent, say it's fair, because returning the banks to profitability will help the broader economy in the long run.

Overall trust is a major factor; people who think the banks deal well with their customers are nearly twice as apt as others to say it's fair how these institutions have been helped.

Partisan preferences also play a role: Republicans call the outcome fair by 55-39 percent; Democrats call it unfair by a narrower 54-44 percent. (Independents split down the middle.) And there are differences by education and economic class. The use of government loans in the banks' recovery is seen as fair by 57 percent of college graduates and 58 percent of people who call themselves at least upper-middle class, but by considerably fewer high school graduates and working-class Americans, 43 and 42 percent, respectively.

There also are partisan gaps in criticism of the banks more broadly – nearly two-thirds of Democrats and independents alike assign them significant blame for the recession, but just under half of Republicans agree. And there's a similar gap in views of whether banks and related institutions have a responsibility to help Americans who are still struggling with the economy. Seventy-nine percent of Democrats say they do, and again nearly as many independents, 72 percent, agree. It's also a majority among Republicans, but a much smaller one, 54 percent.

As noted, outright anger has subsided, from 68 percent a year ago to 55 percent now -- still considerable, but substantially lower. (Again, the number is lower lower among Republicans.) Many fewer, 16 percent, are "very" angry at the banks and financial institutions.

There is greater and more persistent anger in another, related direction: Seventy-nine percent of Americans remain angry about large bonuses being paid to employees at companies that accepted government loans, unabated from its level a year ago. And on this score an impressive 53 percent are "very" angry.

Methodology

This ABC World News poll was conducted by telephone Feb. 26-March 2, 2010, among a random national sample of 1,005 adults reached by landline and cell-phone alike. Results for the full sample have a 4-point error margin; click here for a detailed description of sampling error. Sampling, data collection and tabulation by Social Science Research Solutions at ICR-International Communications Research of Media, Pa.

Analysis by Gary Langer.