Transcript for Hotel Security Roughs Up Guests, Caught on Camera
Tonight, the video under the microscope. The disturbing images caught on tape, raising questions. Brian Ross with the pictures tonight. Reporter: As this New Jersey oceanfront resort struggles to attack tourists, a series of dramatic videotapes and lawsuits couldn't come at a worse time. With guests claiming they were badly beaten, stomped on, and roughed up after disagreements with the staff of one of the biggest hotels here, Harrah's. It was miserable. It was absolutely miserable. Reporter: In the case of the Binns family of Cape Coral, Florida, security moved in after John Binns, a professional poker player, became upset when told he was being evicted because the hotel computer mistakenly did not list him as a guest. Watch what very few could consider to be good hospitality. And they grabbed him, and just slammed him to the floor. And all I could say was, get off him. He's got a pacemaker. Reporter: Then, as mother Renee and daughter Andrea headed away from the scene toward their room, security swooped in to stop them. First, the teen daughter is wrestled to the ground and handcuffed. And then, mom brought down, and dragged off by a man in shorts her lawyer says is the casino's head of security. It ended up with a broken nose for Andrea, whiplash, and early termination of what was supposed to be a very nice family trip. Reporter: Harrah's employees have claimed the Binns and the other two now suing the casino where the aggressors. But its director of security, Doug Ruhl, would not answer any of our questions. Sir, we're not allowed to comment on any of this. Reporter: Do you think it was appropriate? Did you go over the line? Later in a written statement, the casino said its security personnel are trained to use the least amount of force required to protect guests, employees, and themselves. A claim it will now have to prove in court. Brian Ross, ABC news, atlantic City. And you will see much more of this reporting on ABC's "20/20" tonight.
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