Transcript for What Would You Do: Waitress pays more attention to phone than diners
Good morning, siri. Good morning to you, too. Reporter: Her smartphone is her number one. It completes her. But how much is too much? She's got a fear of being without her phone. I thought I lost you. Reporter: And that fear's even got a name, nomophobia. She's not alone. A recent study shows that 29% of Americans suffer from some form of nomophobia. Oh, I'm sorry. I know! Excuse you! Reporter: Today, we're in the omega diner in New Jersey. And Traci is plan a waiter more interested in her phone than her customers. What will people do? Guys, we need to start shooting. Does that sound good? Soup or salad? Can you hold this for a second? Reporter: Traci fires up her wireless headpiece. Hello. Reporter: As this family reads the day's specials. Tommy, I told you I can't talk right now. It's my boyfriend. It's my boyfriend. Okay, so? And what's your problem? You're being annoying. Yeah, you're being annoying. I'm helping people right now. Hold on. I'm sorry, have you decided yet? I'll have the hamburger deluxe. No. Sorry. Hamburger. Hang up and turn your phone off. It's rude. You're being rude. They're telling you you're rude. I'll have the hamburger deluxe too. That's kind of gross. Reporter: Can anyone be this rude? What would you do? Where's John Quinones? Reporter: Did someone call me? Okay, let's break it. Hi there, how are you? I'm John Quinones. You knew it. Oh, my god. You're so handsome in real life. Unbelievable. Reporter: Everybody's online talking to somebody. It is very rude. People shouldn't do that. Put your phones away. Interact. You think? Yeah. Reporter: This regular customer thinks she's here for another relaxing breakfast. I'd like a spinach and mushroom omelet with American cheese and sausage on the side. No. Why are you saying no? Sorry, they're talking to me on the -- on my bluetooth, sorry. Can you put your phone down and listen to me for a second? Okay, yeah. #Crazy. Excuse me? Reporter: She calls over the manager who, of course, is with us. Yeah, she's on her phone more than she's listening to me. She's very new. Well, you better tell her to get off her phone. Reporter: When she tries to complain -- Hold on one second. This is the boss. Hold on one sec. Hold on. Reporter: No, not happening. Did I mess it up again? Reporter: But now her order comes in wrong. How much more will she take? You were too busy on your phone. I asked you to get off your phone so you could pay attention to my order. Yeah, she was talking. Hold on. You need to stay off your phone if you want to be in customer service. Okay, you're waiting -- I can't handle it. Let your boss deal with it. Can you text me your order so that I can make sure I get it right? You want me to text you my order? Reporter: She's had enough. My family and I have come here for years. And she's -- she's got to go. I was patient at first. But then I was starting to lose it because she was on her phone so much. Now wait, is that the girl I see on the channel all the time? Yay yeah. Oh, my goodness. Reporter: Throughout the day we find mixed reactions to Traci's off-the-hook behavior. Why? Reporter: Lots of people get annoyed. Oh, sorry. There you go. Before you guys eat, let me Instagram this real quick. Can you put your hand like that? Like you're presenting the food? Why? Tell her what Instagram is. I don't really care. I want to eat without you bothering us through our entire meal, if you don't mind your phone. Sorry guys, thank you. What is wrong with her? She needs a mental institution or something. Reporter: At times it seems like a comedy skit. Florentine omelet egg white omelet. Are you sure? No, not you. Pretty sure. Egg white. Reporter: Some are tolerant, like this woman who has to endure an unappetizing conversation. He has a horrible toe fungus. Went to the doctor and had some pus or something coming out of it. It's nasty. It's, like, green. It's almost gangrene. How do you even spell gangrene? It's g-a-n-g-r-e-n-e. That is correct correct. Reporter: Now she's helping with her spelling. Reporter: This diner just goes with the flow. Do you want to text me your order? You can tell siri. Jalapeno pepper with eggs and home fries. Reporter: He even joins in on Traci's video call. What if you're in a hurry? And your food is all messed up? No, I -- I'm never in a rush. Listen, what is thf good life got to be like? So, never rush it. Reporter: Before we call it a day we meet these lifelong friends, Miriam and sandy. Okay, we are ready. Hello! We are ready to order. Oh, no. She is absolutely not with us. Stop it. Stop it, yes, we are ready to order. You're at work now. Okay. Reporter: Miriam is annoyed. The minestrone is good actually. Siri, what is a minestrone soup? Sorry, I didn't find any restaurants. She's always sorry. Reporter: Miriam is pretty serious. She should order. Reporter: But sandy plays along. Siri, take note. Two minestrones, a tuna on rye not toasted. Tuna on rye, toasted, lettuce, no tomato. Oh, lettuce and tomato, siri, for me. Lettuce and tomato, siri me. Thank you siri. Reporter: Time to break this scene, and this time, I'll go high tech. There it is. Can you hear me? Here, talk to my friend. Hi, what's up? Reporter: Do you know you've been on hidden camera as part of a TV show called "What would you do?" I'm on? Yeah. Oh, how interesting. Reporter: What would you do with our waitress? She's very sweet, very pretty, very involved with technology, and we have a poor connection. You were such a good sport. I live long enough to know that I have to smile, Hoey, because if I don't I'll get old faster than I am already. I am 75 years old. Reporter: No you're not. Yes I am. Reporter: She started giving your order to siri. Yes: Reporter: What did you think of that? I don't know because people do things on the phone all the time. My kids do. 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