What the Airlines Don't Want Us to Know About Fees

May 11, 2012— -- Which airline is worst for fees? I'll get to that, but let's go right to No. 1 on my list of the six things airlines don't especially want you to know about fees:

#1. Airline fees are worse than tattoos - they're permanent.

Those drunken Facebook photos you wish you'd never posted? They may haunt you on the internet forever. Airline fees aren't going anywhere either, for a more old-fashioned reason: They simply make too much money. In the 12-month period that ended last October, U.S. airlines made a staggering $8.7 billion in baggage and rebooking fees, which doesn't even count all the revenue from sandwiches or blankets and pillows or upgraded seating.

Right now, only two airlines in this country give you a free bag: JetBlue and Southwest. Actually, Southwest gives you two but don't hold your breath waiting for free bags on its merger partner, AirTran; Southwest just announced those customers will keep paying for big suitcases at least into 2014.

For more travelnews and insights view Rick's blog at farecompare.com

#2. Airline fees keep changing - but no one tells us.

One month you're saying, "Good-bye, Kalispell; Hello, Vegas!" as you hop aboard Allegiant with a free carry-on; the next month, you're forking over $35 for that little tote. Welcome to the wacky world of changing fees. Not so long ago, Delta and some of the other big carriers gave you a $2 break for paying checked-bag fees online instead of at the airport. No more. And while you still get a first checked-bag on JetBlue for free, the cost of the second recently jumped from $30 to $40. Didn't hear about any of this, did you?

#3. Airline fees play hide-and-seek.

Let's play detective. Go to American Airlines' website (and this is just an example, I'm not singling them out). See anything about fees there? Nope. So start by clicking the small tab "travel information." Then click "baggage information." We're getting oser; now click "baggage allowance," then "view all itineraries." About four paragraphs down you'll see the highlighted words "charges may apply." Click that and bingo! A list of bag fees at last. However, if you're looking for pet fees or unaccompanied minor charges, more clicks await.

Sometimes even the airlines don't seem to know all their fees. After I wrote about getting dinged for an overweight carry-on bag on Hawaiian, the airline's p.r. folks contacted me to say, We don't charge for that. Oh, no? I showed them my receipt.

#4. Worst airline for fees: Spirit

Am I saying Spirit is the worst airline to fly? Absolutely not. Millions love Spirit's rock-bottom fares, but this bare-bones operation seems to defy all laws of economics except for the catch: Spirit's "optional" fees.

This airline's definition of "optional" is pretty elastic. Do you consider it an option or necessity to pack a few clothes when traveling? Florida-based Spirit thinks it's an option since they charge for any luggage, from the heaviest suitcase to a feather-light carry-on. And starting Nov. 6, your Spirit carry-on bag could cost you $100.

Yes, one hundred bucks - if you're foolish enough to pay at the very last minute at the airport gate. Don't try an end-run around the fee, hoping no one at the gate will notice your tote; they'll notice. And you will pay.

Kate Hanni, executive director of the nonprofit Flyers Rights organization, told me customer service is pretty much dead at Spirit; in her view, Spirit passengers are just "meat in a seat." It sometimes seems like Spirit CEO Ben Baldanza is the living embodiment of the old adage "There's no such thing as bad publicity." Just last week, he sealed his carrier's reputation for rabid penny-pinching by denying a dying Vietnam veteran's request for a ticket refund (although he eventually caved under an avalanche of horrendous publicity).

That said, if you're looking for the lowest possible airfare, Spirit may have it. Just don't expect a free Coke or carry-on.