United Airlines gives away toddler's seat, forces mom to hold him during flight

The airline apologized to the woman and offered a refund and compensation.

"The tickets were scanned without any incident," she told ABC News. "I didn't see any difficulty or anything strange."

But after she and her son were seated on the plane, she said, a passenger who was on the standby list arrived at their row with a ticket for Taizo's seat.

"The flight attendant, when I let her know that these were my seats, she came back and told me that the flight is full, and she shrugged, and that was the end of it," Yamauchi recalled.

Yamauchi's experience follows an April incident in which people on board a United aircraft recorded fellow passenger David Dao wrenched from his seat and dragged down the aisle after refusing to give up his seat to make room for United crew members.

Yamauchi said she "didn't want to cause a scene," so she held her son in her lap for the flight.

"I didn't want [Taizo] hurt, especially," she said, explaining why she did not argue with the flight attendant. "I, of course, feared my personal safety, with everything I've seen with United Airlines. I didn't want to see anybody get hurt."

Yamauchi said holding 25-pound Taizo in her lap during the flight caused her to temporarily lose feeling in her legs and left arm.

United's manual states that "children under the age of 2 are allowed to travel on an adult's lap."

United Airlines told ABC News in a statement that the mix-up occurred after someone "inaccurately scanned the boarding pass of Ms. Yamauchi's son." The airline also said it refunded her the cost of the ticket and offered her compensation.

"On a recent flight from Houston to Boston, we inaccurately scanned the boarding pass of Ms. Yamauchi's son," the statement read. "As a result, her son's seat appeared to be not checked in, and we released his seat to another customer, and Ms. Yamauchi held her son for the flight."

It continued, "We deeply apologize to Ms. Yamauchi and her son for this experience. We are refunding their tickets and providing compensation as a goodwill gesture. We are also working with our employees to prevent this from happening again."