Been to Atlanta's Hartsfield-Jackson International lately? Of course you have -- we all have -- which is one of the reasons it just got ranked the busiest airport in the U.S. for the fourth year in a row.
These days, big airports are mini-cities (or as Southwest CEO Gary Kelly put it, somewhat grandiose "monuments" to their communities). In short, airports are more than just a place to hop a plane.
Atlanta is no exception: it features art exhibits (a collection of Zimbabwean sculpture); fine dining showcasing international and regional cuisine (I've been told to try "One Flew South"); and a ton of increasingly high-end stores (look for Brooks Brothers later this year). And of course, there's all that free Wi-Fi.
Oh, wait. They don't have free Wi-Fi. You have to pay for it. And that's got me more than a bit grumpy.
Hartsfield-Jackson is not alone in making you pay for your Internet connection: of the top 20 busiest airports in the nation, I count just five with free Wi-Fi -- Denver, Phoenix, Las Vegas, Charlotte and Orlando (two others, Philadelphia and Seattle-Tacoma, support limited free Wi-Fi). So, out of the top 20, most of us have to pay to go online. Inexplicable!
I suppose some of you are thinking, "oh, simmer down" -- after all, the airlines charge for this amenity on limited flights and shortly, on most of their fleets. Yes, they do -- but a lot of our flights are what, an hour, two hours? And how many times have you been delayed in the airport in the past few years -- for a lot longer?
Besides, the airlines are just now introducing Wi-Fi -- while many airports have had it for some time now. And still they charge.
I'm sure the airports like the money. Over at JFK, a courteous PR rep told us most of the money they make from Wi-Fi fees goes to "cost recovery" -- equipment installation and the like -- but the fees also provide the airport with what he called a minor revenue stream. However, head over to JFK's Terminal 5 and -- what do you know? -- JetBlue provides Wi-Fi for free.
But as I said, that's pretty rare. From O'Hare to LAX, from DFW to Logan, we pay and pay for Wi-Fi -- which generates a lot of frustration for the laptop/PDA crowd. These are folks already shelling out maybe $80 a month for Internet service -- who now have to hand over up to $8 an hour just to get some work done or find alternate transportation while waiting for the runways to get plowed, or that late plane to finally show up.
Plus, have you ever tried connecting to one of those "pay Wi-Fi" systems? If you have, no further explanation is necessary. An aside: sometimes I'm surprised I have so much hair left -- since trying to connect at airports and then removing the "virus" many Wi-Fi providers require to connect, generally results in me pulling out a fair amount.
So, here's my question: Mr. President, our BlackBerrrying leader -- are you listening?