Cab Drivers Hope 'Charm School' Will Improve Business

Taxi drivers in Washington state take classes to stay competitive with companies like Uber and Lyft.
1:33 | 07/16/14

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Transcript for Cab Drivers Hope 'Charm School' Will Improve Business
The cab driver customer relationship is usually a short one measured in a few miles. A fleeting experience they can leave a lasting impression how to avoid nasty -- instance. Quite bad attitudes just didn't register an official complaint but he no longer takes caps of the driving. -- earlier today Meehan by photographer Peter took for a random cab rides through downtown Seattle as a -- We had a very good experience and thanks man -- cars and courteous drivers. Good run polite clean. Nice guy this and as soon as blow up this old classroom shows. Yellow cab company believes it can do even better by its customers and we want to earn their business yellow cab bass -- Seattle college to design a short course and hospitality. For its taxi drivers. This is showing the people that where actually taken our time you know and spending money and and trying to make a change in this industry. Instruction to help drivers create a positive relationship with their customers. How to. It -- yourself standing out and being memorable in a good way to. It's a response to increasing competition from new ride service companies like -- and lift. These yellow cab drivers want to show they can be just as polite and we just need to. Do you -- if you know that. This you know opening the door. It's always a good idea for the -- --

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