Transcript for GM CEO Answers Questions on Ignition Switch Recall
This is a special room. Repeatedly individuals failed to disclose critical pieces of information. That could have fundamentally changed the lives of those impacted by the faulty ignition switch. If this information had been disclosed and I believe this in my heart. -- company would have dealt with this situation much differently and appropriately. GM CEO married -- this morning discussing the results of an internal investigation. As to how the car giant handled the faulty ignition switches that led to at least thirteen deaths. Hello everyone I'm Michelle Franzen in New York General Motors CEO Larry -- once again discussing that black guided GM. That ignition switch recalled it affected millions of GM's small cars. The car giant under fire for the problem that resulted in those thirteen deaths lawyers suing GM say that number is higher at least. By sixty GM is accused of waiting ten years before recalling two point six million cars with a faulty ignition switches. That town hall meeting just -- -- up. And we want to bring in senior auto analyst Jessica Caldwell from Edmunds dot com via Skype Jessica thanks for joining asked to -- and you watch this morning's town hall meeting and later the news conference give us an idea of what your initial reaction in his. While I'm still -- there's a lot of questions out there but GE. V I cannot struck it cost. -- it's obvious personnel changes. Fire expired -- -- actions. But I like how she said that they not forget that. -- -- -- -- but she has. -- general look a lot or my employees. Or our first I -- every bit EGO -- assert while they're all the roads. And I think. It's good for each. What are -- all bullies that actually went. And of course some strong words this morning from -- -- let's listen in. Found. In this situation. Was a pattern of incompetence. And the -- Repeatedly individuals failed to disclose critical pieces of information. That could have fundamentally changed the lives of those impacted by the faulty ignition switch. And what else did she say that stood out to you. Well I also out with injuries. Are -- Copper up. That it was serious management essentially couldn't that. Got it worse so. -- just. -- -- -- -- -- -- -- Try to change aren't as well. I'll speak up -- -- don't -- answer. -- -- -- -- -- -- -- -- -- -- -- -- -- -- And of course borrow longtime employee of GM but certainly new to this role. -- -- separating herself from what the findings are -- did she have to do that. Yeah it's. Because there are. Except for its government. By so away. It's still a mystery. A lot of analysts at an outlet in this report its. Spirit sent a ship that. That there are times that over chartered. Their 41 night it looked -- so right -- -- that what works out. Even though we haven't seen the report -- did not seem to shy away from any of the blame we have another SoundBite we want to play for you here on her Wayne again. Quality and safety are someone else's responsibility. -- my dear yours. We must all feel a personal responsibility to see that this company excels at every level. And what does Mary -- say about the allegations that this was a cover up. Did -- well I think that ads aren't you. Allegations. The what did what she spoke about you know the allegations that this was somehow cover up over the years that they they failed to notify customers. Yeah I think -- Question. Why outlets that are out a lot op apartment that was changed. But no but it -- -- Dolan knew about it and it. Or that. Spiral. -- -- About. How that's not it is not -- as a teacher so I think that others. Clearly -- And we want to listen in a little bit more of what -- -- had to say. As I read the report I was deeply saddened and despair. But this isn't about her feelings and it's not about our egos this is about our responsibility. To act with integrity. Honor. And he committed. To excellence. What do you think will come out of this internal investigation what else is running parallel to this the government still doing its own investigation. Yeah yeah she also. The end of their. Called -- -- what is. It recalls. -- see each ash direct dialogue where it oddly they hired thirty -- our product. Investigators. Are constantly. About their. Problems and -- -- all right away. They're back lots. And that they occur and for. That let's that is not close Africa are -- it's all just. Auto analyst Jessica Caldwell from Edmunds dot com thank you so much for -- -- us this morning. This has been an ABC news digital special report keep up with the story in real time by downloading the ABC news happens -- in this story. For exclusive updates on the go for now on the -- president New York.
This transcript has been automatically generated and may not be 100% accurate.