'GMA' Gets Answers: Man With MS Fights for Long-Term Disability Insurance

'GMA' Gets Answers

Tucker contacted "Good Morning America" to help get answers.

"GMA" asked Susan Pisano, spokeswoman for the insurance lobbying group America's Health Insurance Plans, about the critics who say some doctors that work for insurance companies are hired guns.

"Ten billion dollars are paid out in claims. Five-hundred-thousand people are receiving disability claims annually," Pisano said. "You know, I know a lot of physicians who are employed by disability carriers. The typical profile is a very smart, very compassionate physician who understands the health care system."

"But you can find out if you don't have MS or leukemia from somebody who has never seen you?" "GMA" anchor Chris Cuomo asked Pisano.

"Well, my understanding of the way this works is that the reviewer is looking at whether the medical record supports these claims," Pisano said.

Health Insurance Denial

Standard would not talk on camera, but did issue a statement saying that Tucker's claim was handled in a "thorough, responsive, ethical and fair manner."

Tucker had waited for Standard to approve his claim for five months, and says he was in a hellish limbo during that time. But just a day after "GMA" called Standard, they said they were now approving Tucker's claim. The company said an independent medical review now confirmed Tucker does have multiple sclerosis after all.

Tucker is less nervous these days. Standard now pays his disability benefits, which are about 40 percent of his old salary and which allow him to support his family.

Standard said it paid Tucker when he became eligible and deny that "GMA" was the reason they paid him. But Tucker and his lawyer are grateful to "GMA" for helping and for shining light on his problem.

"It's just absolutely terrible, and I don't think people ought to have to go through this," Tucker said. "I'm very hopeful that by doing stories like this that you are doing, that you can bring this to light."

Click here to send Cuomo your case.

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