Transcript for Couple Records Aggressive Cable Rep Who Won't Let Them Cancel Service
Back with one couple's breakup story with their cable company turned out to be much harder than they imagined after getting the most aggressive phone rep on the phone. They captured it on tape and Ryan has the story. We all know what it's like to have a painful call with customer service but one cable company's rep has taken disservice to a new level and the customer on the other end caught it all on tape. In "The table guy." Jim carry plays a service tech who goes from being a nuisance. You were supposed to be here four hours ago -- Reporter: To a full-on nightmare. Now one couple's real-life run-in is going viral. I'd like to disconnect, please. So why is it that you don't want the fastest speed? Help me understand why you don't want faster internet. Heap me understand why you can't disconnect us. Reporter: Ryan block says he and his wife recorded the second half of a 20-minute call to cancel their Comcast service for more than ten minutes the customer service rep is heard badgering them. Why is it that you're not wanting to have the number one rated internet service? Reporter: Interrogating them. All of a sudden you're moving and something's making you want to change. What is it that's making you want to change that. Because that's what we want to do. Why is that what you want to do? That's none of your business. Reporter: All in the name of, that's right, customer service. I'm just trying to figure out what it is about Comcast service that you're not liking, that you're not wanting to keep. I mean, why is it that you don't want to keep the service. This phone call is a really actually amazing representative example of why I don't want to stay with Comcast. Reporter: After he posted it on sound cloud it got more than 3 million plays and this morning Comcast says it's embarrassed by the call and will be apologizing to block and his wife writing in a blog post "The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives." Adding that "While they are now investigating 9 situation, the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect." You're very welcome. Have a great day. Yeah, I bet, right. The reaction online has been swift and hah. Some saying it's like a bad breakup. Now, the rep refused to give a confirmation number on the phone when he tried to cancel the service so they still had to go to the store to check that the service had, in fact, been can selled. It was but you guys were reacting. Yeah. This guy kept his cool. Yeah. Amazing. I don't think any of us would have been that cool. No. I wouldn't. He recorded it. Can't hear you. What he said -- when the rep said I don't understand what you don't like about the service. All of us said at the same time, you.
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