McDonald's Lets Six Moms Tell It Like It Is
The fast food giant will allow six mothers into the company to get their take.
June 13, 2007— -- McDonald's (MCD) is about to give six moms something no outsider in the USA has ever had before: inside access.
In a bid to convince health-conscious moms that its food is nutritious, McDonald's says it will bring the group of mothers fully inside the company. The moms will visit restaurants, processing plants, orchards and test kitchens.
Beginning June 20, the moms will keep an online journal for roughly three months about what they see -- and how they feel about it. The journal will be posted on the McDonald's website and, the company hopes, read by other moms. McDonald's insists it will have no input on what the women write.
"We've made a concerted effort to start talking to moms," says Molly Starmann, director of U.S. marketing. "We know she is the gatekeeper in family dining."
Women's quality concerns have been McDonald's Achilles' heel for years. Just 48 percent of women say McDonald's food quality is "excellent" or "very good" compared with an industry average of 68 percent, according to a 2006 phone and online survey of 14,000 women by Sandelman & Associates, a research firm.
Marketing expert Dori Molitor says a journal makes sense in theory because women, especially moms, tend to get information and form opinions by talking with other women.
But the CEO of WomanWise, a consultancy specializing in marketing to women, is surprised McDonald's is doing it. "This has potential for being very risky. They must have a lot of confidence in their food channel."
McDonald's dubbed the program Mom's Quality Correspondents. The moms were picked from 4,000 applicants by Arc Worldwide, a promotions specialist.
They aren't being paid, though McDonald's pays for their travel. They got laptop computers for the program that they will be allowed to keep.
The moms, who are ages 35 to 42, all have at least one child at home. To be picked they also had to be at least occasional McDonald's customers. The women will not appear in any McDonald's ads, Starmann says.
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