"Twenty years ago, when I got hired, a language was not a necessity," Leonard said. "Is it a plus today? Absolutely. Look at everywhere around the world we go."
The real key to getting to wear the Delta uniform is personality.
"One of the attributes of a Delta flight attendant is that you are able to manage conflict; that you are able to work as a team. You have to deal with difficult situations as well as difficult people all with that graciousness in the heart," said Cathy Donaldson, who has worked as a flight attendant for 39 years and also assists in hiring.
"It's not about serving peanuts and Cokes," she said. "It's about making sure that the flight experience for any customer -- from point A to point B -- is one that engages them to the point where they will say: 'I want to fly Delta again.'"
In that spirit, Delta tries to make the interview process as much fun as possible.
"If these candidates are not successful in becoming Delta flight attendants, we still want them to be Delta customers in the future," Donaldson said.
It is still an interview, but the candidates are assigned to seats such as 15C -- it was an aisle seat -- and 17A -- unfortunately, there were no windows in the room. Donaldson starts the day off with a high-energy cheer -- "Hey, hey, hey, hey, you've got your interview today" -- and then in true flight-attendant style tells the candidates to turn all portable electronic devices to the off position and points to all the exits and bathrooms.
Delta flight attendants have an average of 20 years of working for the company. So, when hiring, the airline is being picky. Besides, these are the people who spend the most time with passengers and are essentially the public face of Delta.