"Any law enforcement professional with any time experience would tell you that if you can't tell the difference between an 80-year-old with a health issue and someone who might need further screening, then this kind of behavior makes us the laughing stock of law enforcement worldwide," said the senior official. "These [passengers] were only guilty of buying a ticket."
The official also noted that if the person were in fact a threat, removing them to an area such as a "private room," would not mitigate the threat if it were a bomb.
"If this is what it has come to, the whole system needs to be redone," said the official, who has been involved in numerous significant airport arrests and emergencies.
Sherman says TSA has not apologized to her but says she isn't looking for an apology either.
"I just want to forget this happened, and I wanted to come forward because I want everyone who is going through any medical condition like mine to know their rights," said Sherman.