Baggage Handlers Caught on Tape Damaging Luggage

Every year more than two million checked bags are lost, damaged or destroyed.
1:48 | 04/21/14

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Transcript for Baggage Handlers Caught on Tape Damaging Luggage
Next we have all seen our bags come back battered after an airplane trip. We have some video shot by a citizen patrol. ABC's Rebecca Jarvis shows us what one man caught on his camera. Reporter: Imagine seeing this happen to your baggage. Take a look at the handler hurl the bag down a flight of stairs. This passenger caught them in the act and now air Canada is apologizing saying it's not the way they do business. And it's not the first time airport handlers have been captured behaving badly. Police say this worker on the tape spent eight months stealing passengers stuff. His total haul, nearly $85,000. So many of you tonight sending us your stories of outrageous airport antics. There's even a song about it from a guy whose guitar broke in transit. ♪ Reporter: Each year more than two million bags are lost, damaged or destroyed. Number of complaints up 40%. And trying to get imbursed is another headache. They keep you on hold forever and ever hoping you'll go away and a lot of people end up going away. Reporter: At best, domestic travelers will get no more than $3,000 for their lost or damaged luggage and the clock is ticking. Some airlines want you to inspect your bag before you leave the airport and if you don't file a claim within 24 hours, you're out of luck. Just one more case of buyer beware. ABC news's New York.

This transcript has been automatically generated and may not be 100% accurate.

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