Yelling at Tech Support Does More Harm than Good

There will be blood. OK, maybe not blood. But there will be music on hold, and rising tempers and quite a lot of yelling, because it's Friday and your computer crashed and you need to finish that report and the tech support guy is not helping. Quotidian computer complaints, frustration and feelings of helplessness are pretty standard for people who spend their workday sitting in front of a monitor. So, too, is the temptation to chew out the tech support professional at the other of the phone...Full Story
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