Ticketmaster to change online sales system

EAST RUTHERFORD, N.J. -- Ticketmaster agreed Monday to change its online ticket sales process after butting heads with Bruce Springsteen and his fans.

Ticketmaster reached a settlement with New Jersey, where the Springsteen concert in question had been scheduled, said state Attorney General Anne Milgram.

The changes apply to all Ticketmaster sales nationwide, she said.

Ticketmaster said in a statement Monday that the problem was caused by a software glitch. The "voluntary agreement" with the attorney general just formalizes changes the company had already implemented, the company said.

Springsteen ticket seekers were redirected from the main Ticketmaster site to a subsidiary that charged more. Milgram said at the time that redirecting them might have violated the state's consumer fraud act.

Springsteen said on his website that he and the E Street Band were "furious."

Ticketmaster did not admit wrongdoing but agreed to pay the state $350,000, Milgram said.

The company will also compensate ticket holders who complained and change how it handles secondary sales, she said.