Best Hotel Chains in U.S.

Best chain hotels
Courtesy Westin

With Memorial Day right around the corner, Consumer Reports has rated the best chain hotels based on surveys from more than 22,000 readers. Here are the top two hotels in the following categories: luxury, upscale, moderate and budget. Each hotel was graded on four key categories: upkeep, value, comfort, service and check-in.

PHOTO: A doorman stands at the entrance to The Ritz Hotel on February 21, 2011 in London, England.
Dan Kitwood/Getty Images
Ritz-Carlton (luxury)

With 77 hotels in 25 countries, the Ritz-Carlton was rated the top luxury hotel in America with an overall score of 93. While customer satisfaction was the highest compared with competitors, so was the price -- from $189-$350.

Best chain hotels
Courtesy Westin
Westin (luxury)

The Westin came up just short in the luxury category behind the Ritz-Carlton with an overall score of 87. Customer satisfaction is still very high but for a much lower price. The average rate of a room per night is $119-$200.

PHOTO: A general view of Harrah's Las Vegas Hotel and Casino in Las Vegas, Nevada.
Bruce Bennett/Getty Images
Harrah's (upscale)

Harrah's came out on top among the upscale chain hotels, scoring its highest marks in value and comfort. Harrah's properties all have casinos and are located in resort cities including Las Vegas and Atlantic City.

PHOTO: Disney character Mickey poses in front of the Sleeping Beauty Castle at Disneyland, March 31, 2012.
Thomas Samson/AFP/Getty Images
Walt Disney Resorts (upscale)

Disney World and Disneyland may be known more for its rides and characters, but its accommodations landed it right behind Harrah's as one of the best upscale hotels. It received high marks in value, comfort and service. Great fun and solid hotel accommodations – no wonder they call it the happiest place on earth. (The Walt Disney Co. is the owner of ABC News.)

PHOTO: Wingate by Wyndham
Courtesy Wyndham
Wingate by Wyndham (moderate)

Wingate by Wyndham was rated the top hotel in the moderate category with high marks in comfort, service and check-in. Wyndham will make another appearance later in this list for a different hotel chain they own.

PHOTO: Drury Inn & Suites
Courtesy Drury Inn & Suites
Drury Inn & Suites (moderate)

For six consecutive years (2006 - 2011), J.D. Power and Associates have recognized Drury Hotels with the award for "Highest in Guest Satisfaction Among Mid-Scale Hotel Chains with Limited Service." In 2012, Consumer Reports' readers gave it an overall score of 88 among moderate chains, with high marks in comfort and check-in.

PHOTO: Microtel Inn & Suites by Wyndham
Courtesy Wyndham
Microtel Inn & Suites by Wyndham (budget)

For one-third of the daily average price of the Ritz, Microtel does an excellent job of giving the essentials to their customers. Among budget chains, Microtel rated higher than the popular Motel 6 and Days Inn.

PHOTO: Red Roof Inn
Courtesy Red Roof Inn
Red Roof Inn (budget)

Red Roof Inn first opened in 1973 in Columbus, Ohio and now has 345 locations open in 36 states. It scored a 71 overall grade to make it second behind Microtel's 78 in the budget category. Red Roof provides free WiFi for all customers, which is a big help to those traveling on business.

Join the Discussion
blog comments powered by Disqus
You Might Also Like...