Summer Vacation Nightmare: Couple Scammed in Fake Rental Listing

Don't get caught up in this summer vacation nightmare.

ByABC News
June 11, 2014, 5:02 PM

June 11, 2014— -- John and Nancy Doner, a retired couple living in California, where planning the trip of a lifetime to New York City.

Like so many, they turned to a vacation rental website, an explosively popular way to find luxurious accommodations without the hotel price tag. After clicking on several properties on the rental site, the Doners were emailed a listing in the city from a site called -- advertising free laundry service, airport transfers and even a 20 percent discount on the rental.

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It seemed like a great deal, but there was just one catch: The "manager" asked the Doners to wire the money for the rental to England. He accepted the deal, wired the cash, and even got a thank you email with the rental agreement.

But then something went wrong. “disappeared from the Internet,” John Doner said. It turns out it was a copied site that stole listings from the real rental website.

“I began to say, 'well gee, what's going on here?'” he said.

The Doners had been scammed. The address listed for the company on the rental agreement they received turned out to be an address to a random person’s house in London who had no affiliation with the New York City listing.

Author and travel advocate Chris Elliott said he has seen countless cases just like the Doners'.

“As far as scams go, this is an epidemic,” he said. “I get several of these every month, and it's been going on for at least three years now.”

Elliott said when someone inquiries about a vacation rental online, the scammer intercepts the message and sends an offer without the real owners ever knowing. Then the unsuspecting victims wire money to the scammer impersonating the owner, “and the money is lost forever,” he said. Elliott said some people he has talked to have lost more than $10,000 in a rental scam.

“When you’re dealing with a vacation rental, just don’t wire money,” Elliott said. “Then you’ll be able to avoid a scam like this.”

The apartment advertised on the listing the Doners were scammed with turned out to be a legitimate listing inside a luxury apartment building, but the owners never got their inquiry. The owners said this isn't the first time this has happened to them and that people have shown up on their doorstep, not realizing they had been scammed.