Southwest Flight 1380 experienced engine failure about 20 minutes after takeoff Tuesday from New York City's LaGuardia International Airport en route to Dallas Love Field. A woman who was partially sucked out of a window on the jet near the failed engine later died.
In a letter to passengers obtained by ABC News, the airline offered sincere apologies as well as a $5,000 check and the promise of a $1,000 travel voucher. The letter also states that the airline’s primary focus now is to assist the passengers who were aboard the flight in every way possible.
A Southwest Airlines official confirmed to ABC News that the letters were sent by the airline, but would not comment on the monetary gift.
“Ours is a company and culture built on relationships," the company said in a statement. "Many of the customers on that flight have flown with us before.”
ABC News' Daniel Steinberger contributed to this report.