Whistleblower Frances Haugen calls Facebook danger to children and democracy
She said it knows its algorithms are harmful but puts "profits before people."
A Senate subcommittee on Tuesday heard from a whistleblower who claims Facebook manipulated content it knew was harmful to young users, a day after the social media giant experienced an apparently unrelated massive outage.
Frances Haugen, who revealed her identity during a Sunday interview on CBS' "60 Minutes," has been cooperating with a Senate Commerce subcommittee as part of its ongoing efforts to assess potential regulation of the platform. Haugen told lawmakers on Tuesday about documentation she said show the company -- and CEO Mark Zuckerberg -- intentionally ignored proof of its potentially harmful impact on users.
Facebook has publicly disputed Haugen's claims.
Headlines:
- Facebook responds to hearing in statement
- Hearing adjourns with plea for more whistleblowers to speak out
- Blackburn blasts Facebook spokesperson, challenges him to testify
- Whistleblower blasts Facebooks for lack of transparency when 'lives are on the line'
- Lawmakers raise having 2nd hearing on Haugen's national security concerns
Whistleblower alleges Facebook drives profits by 'hooking kids'
With the mental health of teens and preteens a prime focus at Tuesday's hearing, Sen. Amy Klobuchar, D-Minn., asked Haugen directly if Facebook hooks users to its platforms at a young age in order to make them more profitable over the long term.
"They know that children bring their parents online -- so they understand the value of younger users for the long-term success of Facebook," said Haugen.
She also said they know children will bring family members to the platform, if not the reverse.
"Facebook understands that if they want to continue to grow they have to find new users. They have to make sure that the next generation is just as engaged with Instagram as the current one, and the way they'll do that, making sure children establish habits before they have good self-regulation," added Hagen.
"By hooking kids?" asked Sen. Brian Schatz, D-Hawaii.
"By hooking kids," Haugen affirmed. "We need to protect the kids."
-ABC News' Zunaira Zaki, Mary Kathryn Burke and Victor Ordonez
Instagram's effect on kids, Facebook 'misinformation,' key concerns for lawmakers
Lawmakers on the Senate Commerce subcommittee on Consumer Protection, Product Safety, and Data Security focused on whistleblower Frances Haugen's leaked internal documents showing the media giant found evidence of its harmful effects on young users and its fueling of misinformation but did nothing to address either, putting "profits before people."
For the effect on kids, Haugen said it's a problem previous generations did not have to face.
"Kids who are bullied on Instagram, the bullying follows them home. It follows them into their bedrooms. The last thing they see before they go to bed at night is someone being cruel to them. Or the first thing in the morning, someone being cruel to them," she said.
She added the Facebook "definitely" targets kids as young as eight years old through its Messenger platform, among other tactics.
Haugen said if she had the power, she would establish more transparency with congressional oversight bodies, propose legislation on what an effective oversight agency would look and immediately re-implement the "soft interventions" identified to protect the 2020 election.
"No one censored being forced to click on a link before resharing it," she said.
Whistleblower alleges Facebook, Instagram lead young users to anorexia content
Sen. Amy Klobuchar, D-Minn., raised the alleged harmful effects of Instagram, which is owned by Facebook, and the data whistleblower Frances Haugen leaked showing Facebook's own research found that more than 13% of teenage girls said that Instagram made their thoughts of suicide worse.
"What did they do? They proposed 'Instagram for Kids,' now been put on pause, because of public pressure," Klobuchar blasted, before asking Haugen if Facebook knows data has shown Instagram also promotes eating orders in young girls.
"Facebook knows that they are leading young users to anorexia content," Haugen said.
An internal Facebook study shown to lawmakers by Haugen that Klobuchar cited said 17% of teen girls said Instagram makes eating disorders worse.
Comparing the social media giant to tobacco companies targeting youth, Haugen said that Facebook is deliberately designing their product to be addictive.
"Facebook has a long history of having a successful and very effective growth division where they take little, tiny tweaks and constantly, constantly, constantly trying to optimize is to grow," she added.
Whistleblower: 'Buck stops with Mark'
Asked whether CEO Mark Zuckerberg would be the one to dictate the decisions around Facebook's algorithm, whistleblower Frances Haugen said yes, noting his "unique" role in the company, noting he holds over 55% of all voting shares.
"There are no similarly powerful companies that are as unilaterally controlled, and in the end, the buck stops with Mark," Haugen said. "There's no one currently holding Mark accountable but himself."
In her opening statement, Haugen echoed Sen. Richard Blumenthal, D-Conn., in comparing Facebook's reckoning to a "big tobacco moment" and called on the government to take action.
"As long as Facebook is operating in the shadows, hiding its research from public scrutiny, it is unaccountable. Until the incentives change. Facebook will not change," she said.
"When we realized big tobacco is hiding the harms that it caused, the government took action. When we figured out cars were safer than seatbelts, the government took action. And when our government learned that opioids are taking lives, the government took action," she said. "I implore you to do the same here today."
Haugen said that Facebook "wants you to believe that the problems we're talking about are unsolvable. They want you to believe in false choices. They want you to believe that you must choose between a Facebook full of divisive and extreme content or losing one of the most important values."
"I'm here today to tell you that that's not true," she said.