Ask an Expert: Get serious with your sloganeering

— -- Q: What makes for a great business slogan? Paul

A: It is almost impossible to understate the value and importance of your business slogan, tagline, or catch-phrase. Do it right, and people get exactly what your business is about, and in just a moment, but get it wrong and you ruin that rare opportunity to brand with potential new customers.

Example: At the end of his career, my dad owned a giant discount carpet warehouse. His slogan was "Elegance underfoot." I always thought that odd, that it didn't fit. So one day I asked him about it and he explained that he hoped that people would see the slogan in his ads, think it was some upscale store, and then they would be surprised and happy at the bargains they got.

I think he had it wrong.

A great business slogan explains in a nutshell what your business or product is really all about. Ideally, it sells your desired benefit and creates your intended brand at all once.

In 2000, some of advertising's all-time top honchos analyzed the 115 of the best business slogans ever, and then, after that, Nick Padmore analyzed the results. His conclusions are very informative.

The best slogans and catch-phrases

• Mention the brand only about half the time.• Usually use declarative or "imperative" sentences (Burger King — "Have it your way.")• May bend the rules of grammar or spelling (Campbell's Soup — "Mmm, Mmm good!")• Often use a rhetorical devise like alliteration, metaphor, or rhyme ("You're in good hands with Allstate.")• Are short, generally five words or less ("Just do it.")

The only caveat with the analysis above is that the list was made by British ad execs, and therefore apply to slogans that are both British and American. Do these rules hold up when used to look at what works in the U.S. alone? The answer is yes.

Inc. magazine recently looked at the Top 10 slogans of all time. They fit the model above. Consider (in no particular order):

• Apple: "Think different"• Wheaties: "The Breakfast of champions"• Wendy's: "Where's the beef?"• M & M's: "Melts in your mouth, not in your hands"• Miller Lite: "Great taste, less filling"• Nike: "Just do it"• Maxwell House: "Good to the last drop"• Clairol: "Does she. .. or doesn't she?"• United: "Fly the friendly skies"• Coca-Cola: "It's the real thing"

Branding takes place in the mind. It is the feeling, thoughts, and impressions people have when they think about your business. That is why a great tagline is so important. Often, the first time someone is exposed to your business is when they see or read your advertising. Your tagline enables you to instill the exact brand you want to create.

But only if you do it right.

Dad did it wrong; his tagline was in fact the exact opposite of the image and brand of his warehouse. In his case, something like (but hopefully more creative than) "The low price leader" would have worked better.

So the key to a great slogan is to be creative, keep it short and sweet, and use tools like rhymes, alliteration, or even puns.

A good tagline: Don't leave home without it.

Today's tip:Honorable mentions:

• "Got milk?" California Milk Processor Board • "You're in good hands with Allstate." Allstate Insurance• "We try harder." Avis • "It takes a licking and keeps on ticking." Timex.

Ask an Expert appears Mondays. You can e-mail Steve Strauss at: sstrauss@mrallbiz.com. And you can click here to see previous columns. Steven D. Strauss is a lawyer, author and speaker who specializes in small business and entrepreneurship. His latest book is The Small Business Bible. You can sign up for his free newsletter, "Small Business Success Secrets!" at his website —www.mrallbiz.com.