Digital TV: Now Showing on a Set Near You

June 13, 2009 — -- Turn on your television and if you see a picture, take that as a promising sign.

The Federal Communications Commission (FCC) reported today that nearly 700,000 calls were received by a federal hot line this week from people confused about the nationwide switch from analog to digital TV broadcasts.

Friday was the day for the great transition to Digital TV -- 1,787 U.S. television stations sending DTV signals over the airwaves, and shutting down the analog transmitters they have used since television became a mass medium in the 1940s and '50s.

Of the 700,000 calls received by the hotline, approximately half of them came in on Friday, the day stations stopped broadcasting analog signals. About a third of the calls were about federal coupons to pay for digital converter boxes, an indication that at least 100,000 people still didn't have the right equipment to receive digital signals.

With 4,000 FCC staffers manning the phones Friday, the average wait time per call was 4.6 minutes.

"Our job is far from over," acting FCC Chairman Michael Copps said in a statement. "This transition is not a one-day affair. We have known about re-scanning and reception issues for some time and have been doing our best to get the word out."

The National Association of Broadcasters reported, from a survey completed last week, that of the 12.6 million households that use broadcast signals, 88 percent were all set, with new TV sets, antennae or set-top DTV converter boxes so they can watch the new, crisper TV transmissions. Another 1.75 million households, as of the survey's end, had not yet taken any action -- many of them apparently waiting until the last minute.

But then there were people such as Carl Huffman, a disabled Seattle aerospace worker who, with a day to go, still could not get one of the $40 converter boxes that were supposed to make the transition so simple.

"I depend on television for my information and I'm not about to go out and buy a new TV," he said. "Even the box is an expense. I have my disability check, and that's all."

Huffman, 58, worked at the old aviation giant Martin Marietta, but became sick from a blood transfusion in 1988. It took a decade, he said, for doctors to figure out that the transfusion had given him AIDS.

When he tried to get one of the $40 coupons offered by the government to defray the cost of a converter box, he said, "It's like there was a brick wall set up."

The End of Rabbit Ears

Broadcasters say digital television will allow for higher-quality video and audio on television, a greater number of broadcast channels and more possibilities for transmission of data or programs to mobile devices.

Many viewers have complained that digital broadcast signals do not travel as far as the analog signals they replace, and that they are easily cut off by the slightest interference -- even rain.

Surveys show that the number of people still unready for the transition was cut in half after the transition was delayed from February.

The Obama administration, with congressional help, put off the end of analog signals because, despite outreach efforts and a massive public-service campaign, it appeared likely that millions of Americans would turn on their TV sets and see nothing but snow.

"Ninety-five percent of the country will be ready, and that's pretty good," said Mark Lloyd of the Leadership Conference on Civil Rights, an advocacy group that has been helping people through the transition, in an interview Thursday. "We are, though, still concerned, especially about the poor, the elderly, those for whom English is not their first language, people who are disenfranchised."

D-Day: Digital TV Deadline

The FCC says about 11 percent of U.S. households rely solely on over-the-air TV signals; most households use cable, satellite, fiber-optics or other services to get TV programs.

The National Association of Broadcasters says the number of people affected by the transition is closer to a third of all Americans, as people may have several sets connected to cable service, but another upstairs or in the kitchen that still relies on old-fashioned rabbit ears.

Streaming Video

On the other hand, there are a growing number of people, like Ben and Katie Hallen of Washington, D.C., who have moved beyond the ups and downs of conventional broadcasting.

"We watch our TV over the Internet," said Ben Hallen, an assistant professor at the University of Maryland Robert H. Smith Business School. "The transition is happening, but it really doesn't affect us."

He and his wife found, a couple of years ago, that they were streaming programs on their laptops, getting movies from Netflix or Amazon, and using a Roku digital video player to transfer the streamed signal to their TV set. When they moved, they did not sign up for new cable service.

"We're watching what we want to watch," he said. "For the weather, we just go online. For news, we read a lot of newspapers."

But the Hallens are at the other end of the country -- and the broadcasting spectrum -- from Carl Huffman.

He finally got help from the Leadership Conference on Civil Rights to cut through the red tape -- and, with a few hours to spare before the transition day, went to pick up a converter box and a new digital antenna.

"My socializing is from my TV," Huffman said. "There is no option. I have to do this."