Clayton sandell with the story. Reporter: One little six-second recording in a new beyonce song and video, part of a big p.R. Problem. Flight controllers looking carefully at the situation. Obviously... See More
Clayton sandell with the story. Reporter: One little six-second recording in a new beyonce song and video, part of a big p.R. Problem. Flight controllers looking carefully at the situation. Obviously a major malfunction. Reporter: Those words played during the track called "xo." It is the worst disaster in the history of the american space program. Reporter: Three decades back to look at why it's causing controversy today. A major malfunction. Reporter: That recording from mission control, the day shuttle "challenger" exploded in 1986, killing all seven crew members. They're consideredallowed words by many current and former astronauts, employees and families, upset they ended up in a pop song. ♪ Turn the lights out ♪ to me, it seemed to be totally irrelevant. And the use of it intensetive. Reporter: The widow of dick scobee said the moment included in this song is an emotionally difficult one. Beyonce tells "gma," the song had the sincerest intention to help heal those who have lost loved ones. And to remind us that unexpected things happen. Beyonce getting out in front and saying, she apologized. She did not mean to hurt anyone's feelings. And explaining what the emotion of the song was, will go a long way to appease those who are upset. Reporter: Beyonce and nasa worked together before. this greeting for the shuttle crew. You inspire all of us to dare to live our dreams. Reporter: Now, one of the biggest stars, making amention for those who take us there. For "good morning america," clayton sandell, abc news, denver.
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