Alaska Airlines accused of separating a gay couple so heterosexual couple could sit together

The airlines said they are reaching out to the couple "to make this right."

Alaska Airlines is apologizing on Tuesday after a customer says a flight attendant discriminated against him and his partner.

"We could not bear the feeling of humiliation for an entire cross-country flight and left the plane," he wrote. Cooley and his partner arranged another flight to Los Angeles.

Alaska Airlines provided a statement to ABC News, claiming the incident was "caused by a seating mix-up."

"It's our policy to keep all families seated together whenever possible," the statement read. "That didn’t happen here. We are deeply sorry for the situation and did not intend to make Mr. Cooley and his partner feel uncomfortable in any way."

"All of us at Alaska value inclusion for our guests and each other. Full LGBTQ equality is part of the fabric of Alaska Airlines. We are an airline for everyone and reflect these values through our work with dozens of nonprofit LGBTQ organizations, and our efforts toward achieving a perfect score in HRC’s Equality Index. We’ll keep building on this commitment with our LGBTQ employee group, GLOBE.”

Alaska Airlines spokesperson Ann Johnson would not answer questions from ABC News, including if the flight attendant understood that Cooley and his partner are a couple.