Power restored to over 1.3 million customers in Puerto Rico amid massive outage

Roughly 200,000 customers still in the dark.

April 9, 2022, 4:10 PM

Power was restored to 1.3 million customers in Puerto Rico as of Saturday afternoon, after a massive outage left entire neighborhoods without power, according to LUMA Energy, the company that took over transmission and distribution from the island’s power authority.

Roughly 200,000 customers still don't have power, LUMA said.

LUMA said it will continue working to restore power across Puerto Rico and asked customers to conserve their power usage on Saturday "to help reduce energy demand and support the restoration process until more generation is online."

There were reports of rolling brownouts Saturday as power slowly returned.

LUMA earlier warned that, "While electric service to parts of the island has been restored, some areas may experience temporary power loss for brief periods of time as we work to balance generation and stabilize the energy grid."

PHOTO: A cars headlights are seen past people walking on a dark in San Juan, Puerto Rico after a major power outage hit the island, April 6, 2022.
A cars headlights are seen past people walking on a dark in San Juan, Puerto Rico after a major power outage hit the island, April 6, 2022.
Ricardo Arduengo/AFP via Getty Images

The power outage came after a fire erupted at one of the island's four main power plants. The exact cause of the interruption of service is under investigation, LUMA said.

"The extent of the outage has impacted each generating facility in Puerto Rico and a significant effort to restore service is underway," LUMA said in a statement.

It will be weeks until officials know what caused the fire that knocked out power to Puerto Rico, the head of the island’s energy company told ABC News.

LUMA Energy CEO Wayne Stensby joined ABC News Live and described the electrical grid as being in “dramatically worse shape than any electric system that people in the mainland U.S.” would be serviced by.

Stensby said some of the same emergency response teams that have been brought on ahead of hurricane season are working to restore power to customers who are still in the dark.

PHOTO: Traffic lights are out of service on a street in San Juan, Puerto Rico, April 7, 2022.
Traffic lights are out of service on a street in San Juan, Puerto Rico, April 7, 2022.
Carlos Giusti/AP

Given how widespread the outage is, the government and the energy company said there is no timetable for full restoration.

"We are continuing to make progress in restoration but due to extensive damage at Costa Sur substation, we are not in position to provide an estimate of full restoration at this time," LUMA said.

Public schools were closed to students on Thursday and Friday due to the outage, according to the island's governor, Pedro Pierluisi.

Around 100,000 customers were also without water on Thursday due to the power outage, according to the president of the Aqueduct and Sewer Authority, Doriel Pagán Crespo.

PHOTO: The headlights of a car are seen on an otherwise dark street in San Juan, Puerto Rico after a major power outage hit the island, April 6, 2022.
The headlights of a car are seen on an otherwise dark street in San Juan, Puerto Rico after a major power outage hit the island, April 6, 2022.
Ricardo Arduengo/AFP via Getty Images

The outage also affected some traffic intersections by shutting off traffic lights, officials warned.

Only essential personnel are being summoned to central government agencies on Friday, Pierluisi said, in another tweet.

Residents who were upset with the slow restoration efforts held a small protest on Friday outside LUMA’s San Juan headquarters and dumped rotted food at the provider’s doorstep.

Addressing the upcoming hurricane season, Josue Colon, the executive director of the power company, said the electrical grid still needs to be reconstructed and that it would not be responsible for them to say that the island’s grid could withstand a hurricane like 2017’s category 5 Maria.

ABC News' Joshua Hoyos and Ivan Pereira contributed to this report.

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