Cellphone Carriers to End ‘Bill Shock’ With New Alerts

Oct 17, 2011 12:48pm

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AT&T, Verizon and other major wireless providers are pledging to alert customers when they are close to exceeding voice, text and data limits on their plan.

The  alerts, which will be sent via text message and not fully implemented for two years, according to the companies, are in response to the Federal Communications Commission threatening new regulations on the industry.

The FCC wants to protect consumers from the costly surprise of unexpected overage charges and penalties.

In addition to warning customers who are approaching their limit, alerts would also be sent to subscribers who have surpassed there plans’ limit as well as those who are traveling abroad and paying roaming fees.

According to the Los Angeles Times, the alerts will be free and automatically sent to all customers unless they opt not to receive them.

The Associated Press contributed to this report.

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