Jan 4, 2012 1:40pm

B of A Rejects Checks From Bride Who Kept Last Name

A newlywed couple in Albany, N.Y.,  ran into everything but a honeymoon when Bank of America refused to let a bride who kept her last name cash their gift checks.

Pete Iorizzo, news and sports writer for the Albany Times-Union newspaper, and his wife received some checks as wedding gifts made out to “Mr. and Mrs. Peter Iorizzo.”

Iorizzo said he endorsed the checks, specified “for deposit only” on them and gave them to his wife to deposit into their joint account.

After she went to a local Bank of America branch and handed them to a teller, he said she was denied. Iorizzo told ABC News his wife had her driver’s license.

The bank said there was no way around the dilemma, even rejecting their offer for a copy of their marriage license, according to Iorizzo.

“We offered to return together with a copy of our marriage license, but the branch manager told us that it wouldn’t help,” he said.

He said one bank employee even said, “Mrs. Peter Iorizzo does not exist.” The couple were told their checks were void and they would have to request new checks from their guests.

A spokeswoman for Bank of America said she could not discuss customer accounts.

Iorizzo said he called the bank the following day and spoke to an assistant manager then a manager who gave them the same answer. The manager said a family member also chose not to change her name but requested that anyone writing a check as a gift make it out to “Cash.”

The problem was eventually worked around after two days and frustrating phone calls when his wife drove to another branch and cashed the checks without incident, he said. That teller noticed the checks were from a wedding and said, “Congratulations.”

 

SHOWS:

User Comments

ANOTHER reason to find another, local credit union or regional bank. Years ago these fine folks debited my checking account because my cousin’s new wife had the same first (and now last) name as mine. If the check hadn’t been made to her mother and I hadn’t know the maiden name I would have been out $100. Took many calls and a couple of days to straighten it out.Not long after that, they deposited my paycheck into my savings instead of checking and bills started bouncing – then blamed ME for the error. I closed the accounts and went with the local bank. Never looked back, never had a problem with the locals.

Posted by: Floretta | January 4, 2012, 2:17 pm 2:17 pm

I belonged to a local credit union when I had gotten married years ago. I never had a problem with my last names. When I had to cash a check that was in my married name, because i had a long relationship with this credit union, they allowed me to cash the check, then requested a copy of the marriage license to put on file. After making the name changes at various places, and still having some checks come in with my maiden name on it…they never gave me any problems cashing them. Not once! They had everything on file, marriage licence, old drivers license with the maiden name and my new drivers license. I love my credit union.

Posted by: Thoughtyouknew | January 4, 2012, 2:39 pm 2:39 pm

Like BofA needs more bad press. I stopped doing business with them when they decided to charge me an annual fee for the “privilege” of using their bank card.

Posted by: Paulette | January 4, 2012, 3:04 pm 3:04 pm

Good advice, just try again with someone else. I use this strategy all the time.

Posted by: RoboBobo | January 4, 2012, 3:15 pm 3:15 pm

I belong to a credit union and have done for over 30 years. I *have* had a problem with them with keeping my name – that account is the only thing I’ve got that I had to “change” my name on as it was kicking out his direct deposit paycheck. I’m still finding it hard to believe that a joint account can’t have two different names on it although they assure me this is so every time I ask. What’s done with business accounts with multiple authorized users?

Posted by: hawkechik | January 4, 2012, 3:20 pm 3:20 pm

What kind of people would still do business with BofA after beeing treated this way? That is the real question.

Posted by: dylan | January 4, 2012, 4:11 pm 4:11 pm

People get married and change, or not change their last name all the time. Can these institutions not adjust to that?

Posted by: Buddy Gold | January 4, 2012, 4:13 pm 4:13 pm

Surprised the bank won’t accept. Oh yeah, it doesn’t go into their personal POCKETS, but into someones account. If it is for deposit, and there is identification of the person (you know, driver’s license, marriage certificate, social security card, passport, etc.) then there should be no issues. BofA was one of those that took millions so they didn’t go bankrupt. Yeah right. Just more bad customer service. My kids have no issues at their branch, thank God, when I send them money. REMEMBER, we are NOT supposed to send cash through the mail system. Maybe someone should tell the bank tellers/managers that! They can take, but they won’t give a dime.

Posted by: Patti | January 4, 2012, 4:15 pm 4:15 pm

What idiot made out the check to a person wh doesn’t exist? After all the bride made the descision to keep her name.

Posted by: jamescbuilder | January 4, 2012, 4:22 pm 4:22 pm

I left after I experienced first hand their unannounced changes to debit processing ordering which led to a sucessful class-action suit against them. It became apparent that I was keeping my money with an organzation that was out to profit off of is customers through fees rather than legitimate investing. Banks used to sell the idea that you would growwith them in a symbiotic relationship. Nothing is further from the case with BOA. In my opinion the negativity rolls downhill from very high up in this bank. Public perception is to the point that more confidence would be gained in the economy if BOA went under.

Posted by: magick727 | January 4, 2012, 5:03 pm 5:03 pm

James, first of all, the people who made out the checks to “Mr. and Mrs.” may not have known that the bride was keeping her name. Second of all, whether or not she chooses to use the name, the bride is still Mrs. Peter Iorizzo (and therefore a person who does, in fact, exist). This ridiculous situation is neither the fault of the bride nor the people who were generously giving the newlyweds checks to celebrate their marriage. This is the fault of Bank of America being able to assess a situation and do the right (and logical) thing.

Posted by: katertott | January 4, 2012, 5:19 pm 5:19 pm

I used to have to deposit cashiers checks with BofA into someone else’s account. Every single time I went there was always a different rule. I wasn’t depositing into my account, I needed the person’s complete address, they needed my address, my phone number, my drivers license, my work number, on and on. They always said it was “policy” in order to prevent “fraud” even though I’d never had to do whatever it was before. So I switched to depositing cash and ran into the same problems. Fortunately that situation is over and I never have to deal with them again, and won’t.

Posted by: chickieboo66 | January 4, 2012, 5:56 pm 5:56 pm

They should have just deposited the checks via an ATM. I doubt there would have been any problem then.

Posted by: Kate | January 4, 2012, 6:29 pm 6:29 pm

She should have walked out front and dropped them in the ATM machine. It would have happily taken them.

Posted by: 6ball | January 4, 2012, 6:48 pm 6:48 pm

Nothing new. It happened twice with me for a car loan. The branch where I had account rejected/declined loan. I went to another branch it was approved in 24 hours!

Posted by: Ishaq | January 4, 2012, 7:03 pm 7:03 pm

Sounds like BOA. I’m surprised they are still in business.

Posted by: Sally | January 4, 2012, 7:10 pm 7:10 pm

I’ve found BoA very inflexible for anything remotely out of the ordinary even within the realm of common sense. A joint account my wife and her brother (who passed away) had a check made out to the “estate” of her brother. They simply would not accept it because the account did not include the word “estate”.

Posted by: newcountryman | January 4, 2012, 7:16 pm 7:16 pm

Our house was broken into. Husband’s wallet, wife’s purse, checks all gone. Police advised us to move the money into a different account immediately. BofA would not – because we did not have government issued picture ID (our licenses were stolen). Had a government issued CAC card, with
“Issued by DOD”, my picture, and the words “ID Card” on it. Not acceptable. Complained to bank management. They told me that the geniuses at the desk were following policy, and were correct.

Posted by: Jim | January 4, 2012, 7:33 pm 7:33 pm

So what is her name? The story omits that little bit of information. Great reporting.

Posted by: SamJ | January 4, 2012, 11:03 pm 11:03 pm

Years ago, a friend’s mother – an employee of B of A – let it be known that she would never recommend B of A to her friends.

Posted by: Voice | January 4, 2012, 11:03 pm 11:03 pm

I assume the wife’s first name is not Peter and so they do not share a first name, nor last name. Having different last names does not invalidate the existence of “Mrs. Peter Iorizzo” any more than not having the same first names. The reference is “Mrs. Peter Iorizzo” is simply referring to the spouse of Peter and makes no reference implied or express about the first or last name of that spouse.

In any case, I find it antiquated and insulting to refer to women by tacking on “Mrs.” to the husband’s last name. Insisting that “Mrs. Peter Iorizzo” can only exist if she changes her last name to “Iorizzo” is both stupid and patent patriarchy. It’s no wonder feminism is still a movement when such idiotic rules continue to pervade.

Posted by: Chuck | January 5, 2012, 12:24 am 12:24 am

This is what minimum wage gets you.

Posted by: Cos | January 5, 2012, 5:59 am 5:59 am

Local banking, community banking, small banking….that’s where the better customer service is. How dangerous is it to allow a banking institution like Bank of America to get so big.

Posted by: dguz | January 5, 2012, 10:42 am 10:42 am

Something doesn’t sound right, either it is poor reporting or the newlywed couple isn’t being completely forthcoming. Was she trying to deposit the checks or cash them? If Mr. wrote “for deposit only” on the back of the check there is no reason why the checks wouldn’t be negotiated. But if Mrs. was trying to cash the checks with “for deposit only” on them then the bank initially acted reasonably in my opinion. Of course, after marriage license was shown Mrs. should have been allowed to do whatever she wanted with the checks. The terms deposit and cash are used interchangeably and they shouldn’t be in this article. Try a community bank and establish a relationship with the employees who have a vested interest in seeing you succeed.

Posted by: charlotte | January 5, 2012, 12:16 pm 12:16 pm

Technically a check payable to x and y, with “and” being the key, must be signed by both x and y. Or can be deposited into an account with the exact same ownership. One cannot simply sign the check and mark it for deposit and expect it to be deposited. In one sense Mrs did not exist so they followed the letter of the law and refused her. But as anyone can see this is not an uncommon issue and some common sense should prevail. The bank has liability if they cash or deposit the checks without proper signatures, but in this case, it should have been clear and common sense should have prevailed.

I have heard numerous similar stories like this, a general lack of common sense and decency, regarding B of A. Foreclosure over minor issues or when there was no legal debt. I have a brother that tried to purchase a foreclosed property from them and they took his money but dragged out closing the deal for over a year. They kept reevaluating the property and changing the price. Eventually the occupant or some unknown person stripped what they could from the house, wire, cabinets, etc. B of A finally came back to him and asked for a higher purchase price. He eventually got it in writing and treated it like a rejection of his offer and got out of the deal.

No one in our family will ever deal with them again!!!

Posted by: Franz | January 5, 2012, 9:44 pm 9:44 pm

bofa sucks

Posted by: fred | January 5, 2012, 11:31 pm 11:31 pm

I don’t have any problem with B of A. Never had.

Posted by: Lizzie | January 6, 2012, 1:12 pm 1:12 pm

Years ago I had a checking account with a local bank. All went well for a long time but then someone else’s check was put into my account. I called and told the bank and the money was removed. Not long after another person’s paycheck was deposited into my account in even a larger amount. That was it. I called to have that money taken out of my account. I took my money to a credit union and have felt that you get the best care from a credit union ever since.

Posted by: Vicki | January 7, 2012, 4:26 pm 4:26 pm

right. credit unions are perfect. BULL. all banking institutions are the same at heart. that is, only as good as the person running the place that day. what they did for you on tuesday when fred was on vacation may not apply next wednesday when gladys the teller says no and fred is back to reinforce her. been there, dumped them.

Posted by: fred g mertz | January 7, 2012, 5:58 pm 5:58 pm

Heap o’ common sense missing thar.

Posted by: AbusedEarth | January 8, 2012, 5:34 pm 5:34 pm

Unfortunately banks have had to stick to “unfair” policies because dead beats in this country have found ways to defraud the banks in ways that the average person would never think of. I work for a not so popular institution (not BOA) and I have actually received a FAKE death certificate for an account holder by her son that had come upon hard times- notarized and all. Banks also can’t bend rules because if they bend this one rule for this one person, who is to say where the bending stops? Not only that, but there are very strict laws that banks have to follow just like anyone else, only difference is the size of the penalty.

Posted by: Jen | January 9, 2012, 12:12 pm 12:12 pm

WHat’s the big deal? Annoying sure inconventent of course but still so what? Its b of A is their only one branch in the entire town or something? They couldnt just try another branch completely? I have like 4 branchs within a 3 mile radius of my house thankfully they aren’t my bank but still just try another branch hardly a big deal.

Posted by: Common Sense | January 10, 2012, 11:40 am 11:40 am

Common sense is a real rare thing these days.

Posted by: Jeff | January 10, 2012, 6:47 pm 6:47 pm

I’m surprised the BOA had time out from their busy schedule of foreclosures to even look at the checks.

Posted by: Cynical Infidel | January 10, 2012, 7:06 pm 7:06 pm

This was really stupid. Clearly it was not really a problem since they were able to cash the checks at another branch. BoA is wining enemies every day.

Posted by: EarGrayHot | January 13, 2012, 12:42 pm 12:42 pm

RE: “wife drove to another branch and cashed the checks without incident, he said. That teller noticed the checks were from a wedding and said, “Congratulations.”

This just goes to show that some people are complete A**H***s adn will use their little bit of power over others to deprive them of what is rightfully theirs, while other will help them and work around stupid little issues.

Kinda of like the GOP vs. the Dems.

Posted by: dan bob | January 17, 2012, 3:07 pm 3:07 pm

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