Bank of America Ordered to Pay $3.3 Million in Mistaken Identity Case

(Photo credit: Scott Olson/Getty Images)
A Florida man who walked into a Bank of America branch to deposit an $100 check walked away three years later with an order for the bank to pay him $3.3 million after a case of mistaken identity.
Rodolfo Valladares, 50, entered the bank to cash a check but was allegedly beaten by police after a bank teller mistook him for a bank robber whose photo tellers had recently received.
The photo showed a man wearing a Miami Heat baseball cap, which Valladares was also wearing. The photo, however, showed a suspect who looked to be in his 60s and weighed about 145 pounds, while Valladares was 46 at the time and weighed more than 200 pounds.
Valladares “displayed no weapon, made no threat, and demanded no money,” his attorneys wrote in the lawsuit he filed against Bank of America. Valladares sued the bank for negligence and for battery.
The teller pressed the silent robbery alarm and engaged in a conversation with him until police arrived.
Valladares said he was “beaten, kicked in the head and handcuffed by police officers who responded to the alarm, but his check was finally cashed by bank employees and he was released after it was determined to be a case of mistaken identity.”
The battery portion of the lawsuit claims that Valladares suffered permanent headaches, damage to his vision and post-traumatic stress disorder from “being kicked in the head by a SWAT Team member brandishing a machine gun that was aimed at his head as he lay face down on the floor of the bank.”
The negligence charge alleged that the bank was negligent and careless in activating and failing to cancel the silent robbery alarm, even after knowing that that Valladares was not robbing the bank.
They also alleged that the bank has failed to properly train its employees in terms of identifying suspected bank robbers.
“Bank employees had many opportunities to notify the police that Rudy was just trying to cash a check, and that this was a false alarm. Instead, they watched as police officers beat him under the mistaken belief that he was a bank robber,” Valladares’ attorney Russell Adler wrote in a statement. “This is a therapeutic verdict. Bank of America needs to do a better job training and supervising its employees about handling false robbery alarms, and communicating with the police.”
Bank of America plans to appeal the verdict and believes the teller acted reasonably under the circumstances.
“Although the jury reached a verdict, there are several post trial motions that are either pending or will be filed by Monday. And even if we do not prevail on those motions, we also plan to appeal to the Florida appellate courts,” Bank spokeswoman Shirley Norton wrote in an email to ABC News. “The Bank disagrees with the award. We do not believe that it was not warranted or reasonable in light of the evidence presented or applicable law.”

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Bank spokeswoman Shirley Norton wrote: “The Bank disagrees with the award. We do not believe that it was not warranted or reasonable in light of the evidence presented or applicable law.”
“We do not believe it was NOT warranted or reasonable…”?
Posted by: Captain Quirk | February 17, 2012, 6:08 pm 6:08 pm
Police beat people up who are offering no resistance ALL THE TIME! And society is full of people who defend their “right” to do it. So what else is new.
Posted by: Dean Black | February 17, 2012, 6:24 pm 6:24 pm
OF course the bank doesn’t feel responsible. They don’t want to pay 3 million to the man. The sad fact is they ARE responsible. You can’t just say someone is robbing a bank watch him get beaten and then say “our bad” and think nothing will happen.
Posted by: Wil | February 17, 2012, 6:55 pm 6:55 pm
It’s all about the money. Sue, Sue, Sue. Keep the lawyers employed.
Posted by: chatmandu002 | February 17, 2012, 7:38 pm 7:38 pm
Typo: “after knowing that that Valladares…”
Posted by: smith132 | February 17, 2012, 8:43 pm 8:43 pm
Once again bank of america is back in the news not for good things. Just shows how dumb this bank is. We will never ever do busines with “DUMB BANK OF AMERICA”. Wake up folks and pull your money out of this low life bank.
Posted by: Bonuscd | February 17, 2012, 8:48 pm 8:48 pm
Typical big business response…..not worried about the victim, only their pocket book. Only in America.
Posted by: John | February 17, 2012, 9:10 pm 9:10 pm
I don’t think the damages should be limited to BoA. The police and unnamed municipality should also be liable for damages as well. Criminal charges should also be lodged against the SWAT team members for aggravated assault, false imprisonment and official oppression.
Posted by: AshburnStadium | February 17, 2012, 9:30 pm 9:30 pm
this happens in america too!? unbelievable!
Posted by: Ronns | February 17, 2012, 9:50 pm 9:50 pm
I don’t think the damages should be limited to BoA. The police and unnamed municipality should also
be liable for damages as well. Criminal charges should also be lodged against the SWAT team
members for aggravated assault, false imprisonment and official oppression.POSTED BY:
ASHBURNSTADIUM****************They’re next! Better hope I’m not on the jury!
Posted by: michael | February 17, 2012, 10:05 pm 10:05 pm
My opinion of B of A still holds true from the letter I had written within the past week. There are nothing but imbiciles working there. Not one of them has a bit of common sense. And Shirley Norton has just proven it. “We do not believe that it was not warranted or reasonable in light of the evidence presented or applicable law.” Dumbass.
Posted by: IHATEBOFA | February 17, 2012, 10:29 pm 10:29 pm
___”“The Bank disagrees with the award. We do not believe that it was not warranted or reasonable in light of the evidence presented or applicable law.”___________________Bank of America ought to be ashamed of itself. It cares more about money than a person’s life. What if the police has shot and killed this innocent man? I’m sure that would have been okay with the bank. The thought of Bank of America “appealing” the verdict is a blattant dissplay of arrogance and insensitivity. SHAME! SHAME! SHAME!
Posted by: NoFlyZone2 | February 18, 2012, 12:03 am 12:03 am
BoA paid 4400 Million in bonuses to employees last year. They and other banks were found in violation of some govt. mortgage regs and fined 330 Million, and were happy they got off light. 3.3 Million is such a small amount of money to this organization its surprising they did not settle, even to just avoid the bad press of this story! It would be like one of us spending 3 years in court to fight a $1 parking ticket. They probably spent that in legal costs already. Just makes no sense from a business, public relations or moral perspective!
Posted by: Bob Z | February 18, 2012, 12:09 am 12:09 am
The bank robs its customers everyday with the outrageous hidden fees they charge. It’s time to close my account with BOA
Posted by: NoFlyZone2 | February 18, 2012, 12:09 am 12:09 am
If BOA appeals this case and loses, it should be ordered to pay double the amount. What they did to this fellow is ridiculous.
Posted by: NoFlyZone2 | February 18, 2012, 12:13 am 12:13 am
It would have been acceptable for BOA to issue a letter of apology in addition to the $3M to the victim. Instead, the bank makes itself look ridiculous by trying to appeal the verdict.
Posted by: NoFlyZone2 | February 18, 2012, 12:19 am 12:19 am
it sucks that they beat this guy. police are not the judge or jury no matter what the guy did or didn’t do. If they ask you for your identification and you say no well guess what
Posted by: sean | February 18, 2012, 12:57 am 12:57 am
I’m retired from law enforcement AND I’m a BofA customer. I must say BofA really goofed this one up! Appealing the verdict (which I consider just and fair) is a very big mistake. The negative press of this article alone will cost them untold numbers of cancelled accounts let alone those related to further appeals. A formal letter of apology should have been part of the verdict as well. As others have previously stated, the $3 million judgment is a drop in the hat for BofA.
Posted by: Edward | February 18, 2012, 1:22 am 1:22 am
The irony is he did end up robbing the bank. He got away with 3 million.
Posted by: Colin | February 18, 2012, 3:48 am 3:48 am
How ridiculous, so the teller made a mistake…..The police are the ones who “roughed up” this guy. How is the bank responsible? Frivolous lawsuits have are killing this once great country.
Posted by: joe | February 18, 2012, 7:59 am 7:59 am
Frivolous lawsuits have are killing this once great country.
Posted by: joe | February 18, 2012, 7:59 am.
Yep. Just look at Rick Santorum and his wife, who sued a chiropractor for half a million dollars because she claimed he caused her to have a herniated disc. What a baby! Talk about frivolous.
Posted by: A Cynic | February 18, 2012, 8:34 am 8:34 am
I don’t respect any law enforcement officer at all. Once again they beat an innocent American.
Posted by: Joseph | February 18, 2012, 9:29 am 9:29 am