911 Operator Helps Save Dad’s Life on First Day on the Job

By ABC News

Apr 2, 2014 9:28am

The 911 operator who helped save her father’s life on her first day of work says her “hands froze over her keyboard” when she got the call

Crystal Morrow was four hours into her first shift as a 911 operator in Dekalb County, Ga., in August when she answered a call about a 55-year-old man with diabetes who was incoherent.

The person on the other end of the newly released 911 call was Morrow’s aunt, Gail Morrow, who was calling about Crystal’s father.

“I heard her voice and I saw her name pop up on the screen,” Morrow said.  “I said, ‘Wait, that is my aunt.’

“I did freeze, my hands froze over the keyboard, but I knew I had to get the call in.”

Morrow walked her aunt through lifesaving steps to save her father until paramedics arrived, all while her aunt had no idea it was her niece on the other end of the phone.

“I want you to watch him very closely, if he becomes less awake and vomits, quickly turn him on his side,” Morrow can be heard instructing her aunt in the 911 call.  “If he gets worse in any way, call us back immediately for further instructions, OK?”

Morrow’s father beat the odds and survived, just like his daughter beat the odds in getting the call in a 911 center that has as many as 12 operators answering close to 3,000 calls per day.

“Because of so many people being in the room, I didn’t think I would get the call,” Morrow said. “It’s crazy that I got it on my first day.”

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